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Paying for the Gigablast plan and only getting 1 mbps upload speeds. My download speeds are perfect i get up to 960 wired at times, but my upload is not. I've had a technician recently come out and clean up interference from my cable lines and my issues seemed to be fixed temporarily. Ive purchased 2 new modems and had them activated separately and the issue still exist. (Netgear cm1200 and Arris Surfboard SB8200 (which im keeping bc of its compactness) . Ive got another tech scheduled to come out Saturday but i feel like this might be a issue at the cable line source. I asked the live chat agent if he can get someone to check on the signal of the are and he told me the agent he scheduled will work outside. My hopes aren't hi that the person scheduled will actually do any work at the source and will only work on the cable box outside of my house which was recently worked on and currently only has 1 line running into it due to me cutting off my phone line. That cable is connected by 2 or 3 couplers and no splitters. Any help would be appreciated. Ive tested the speeds coming directly from the modem as well. Im starting to think cox is intentionally sabotaging my upload speeds in hopes to get me to pay for the panoramic modem/router which they keep throwing in my face.
So I was waiting forever for someone to hook the cable like that they buried up and after over a week I decided to contact cox through the online chat. I asked when we're they going to connect my cable. The agent informed me that they indeed needed to connect my cable ( which of course I already knew ). Then proceeds to tell me the soonest they can come out is tomorrow and listed times . So in my head I'm thinking " were they never going to follow up and come out to connect the cable I did not reach out and contact them ?". So now they're scheduled to come out and connect it tomorrow and hopefully I can close this sad chapter of horrible internet arc.
So I decided to give it awhile b4 post again. While I'm seeing my expected 35 mbs alot more often. It still drops to like 2mbs on some devices every now and then. I've yet to have a technician that's come out to check out the tap and everything else has been checked on. Cox seems hesitant to have someone to come out to check that and I don't understand why.