Cox upload speed 1mb with gigablast
Paying for the Gigablast plan and only getting 1 mbps upload speeds. My download speeds are perfect i get up to 960 wired at times, but my upload is not. I've had a technician recently come out and c...
Forum Discussion
Another update
So I was waiting forever for someone to hook the cable like that they buried up and after over a week I decided to contact cox through the online chat. I asked when we're they going to connect my cable. The agent informed me that they indeed needed to connect my cable ( which of course I already knew ). Then proceeds to tell me the soonest they can come out is tomorrow and listed times . So in my head I'm thinking " were they never going to follow up and come out to connect the cable I did not reach out and contact them ?". So now they're scheduled to come out and connect it tomorrow and hopefully I can close this sad chapter of horrible internet arc.
- @Steeler Nation
I apologize for any inconvenience this has caused. Please feel free to reach out anything at cox.help@cox.com so If you need further assistance.
Jonathan J
Cox Moderator
So I decided to give it awhile b4 post again. While I'm seeing my expected 35 mbs alot more often. It still drops to like 2mbs on some devices every now and then. I've yet to have a technician that's come out to check out the tap and everything else has been checked on. Cox seems hesitant to have someone to come out to check that and I don't understand why.
- @Steeler Nation
When the field technician arrives for the appointment, he or she will inspect the tap that your home connects to, use a meter to check tap components and signal strength, and replace components, if necessary. The tech will then repeat the above procedure at the demarcation point where the coax cable physically enters your home. After inspecting all Cox equipment and cabling outside your home, the tech will test for packet loss and speed issues.
Jonathan J
Cox Social Media Support Specialist
