Cox upload speed 1mb with gigablast
Paying for the Gigablast plan and only getting 1 mbps upload speeds. My download speeds are perfect i get up to 960 wired at times, but my upload is not. I've had a technician recently come out and c...
Forum Discussion
After the tech left my upload speeds were fine for a few hours. Around 7pm the same night they went back down to about 1mbps and currently still low. At this point the issue has to be for the area or at the overhead pole which the lines feed into. That is the only spot that has not been checked on.
Hi Steeler,
I am sorry to hear that this is an ongoing issue for you. When the techs come out they run tests for signal strength to see if there are issues occurring outside the home that need looking into. I suggest scheduling another tech to come out so they can investigate the issue furhter. You may contact our Tech Support Team via online chat: www.cox.com/.../contactus.html (24/7), or by Toll-free number: 1-800-234-3993 (24/7). The Social Media Team can also help troubleshoot the issue and schedule a tech if needed, You may reach out to us via Facebook, or Twitter @coxhelp, or send us an email to cox.help@cox.com
Thank you,
Mike J.
Cox Support Forums Moderator
I am sorry to hear that this is an ongoing issue for you. When the techs come out they run tests for signal strength to see if there are issues occurring outside the home that need looking into. I suggest scheduling another tech to come out so they can investigate the issue furhter. You may contact our Tech Support Team via online chat: www.cox.com/.../contactus.html (24/7), or by Toll-free number: 1-800-234-3993 (24/7). The Social Media Team can also help troubleshoot the issue and schedule a tech if needed, You may reach out to us via Facebook, or Twitter @coxhelp, or send us an email to cox.help@cox.com
Thank you,
Mike J.
Cox Support Forums Moderator
