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Packet loss/High latency

Some background info: I've had at least 10 tech visits already confirming the signals inside my house is perfect. The router is fine, the modem is fine, yet I get random lag spikes and packet loss even during off-peak hours like 3 AM on a weekday. 

A few weeks ago, a Cox tech monitored my network over the course of a week for packet loss. He said he found nothing wrong. If nothing is wrong on Cox's side or my side then where on earth is this lag coming from? This has been going on for way too long now and I feel like the tech did not check the outside lines properly. Surely there is some high tier support than can help me?