cavedon
6 months agoNew Contributor
Only IPv4 after modem upgrade (IPv6)
Hello,
Today I upgrade my modem from a Cisco DPC3010 to an Arris S33.
I had to chat with Cox support to register the new modem.
After they registered the modem, Internet started working only for IPv6 addresses. IPv4 addresses were not routed to the Internet.
The customer support representative only recommended to clear the cookies, and did not know what else to do apart from sending a technician. I could not wait for a technician to come, so I asked them to re-register the old modem. With the old modem it was again working in both IPv4 and IPv6.
Any recommendation about how to fix this? Try again?
Thanks,
Ludovico