Forum Discussion

cavedon's avatar
cavedon
New Contributor
8 months ago

Only IPv4 after modem upgrade (IPv6)

Hello, Today I upgrade my modem from a Cisco DPC3010 to an Arris S33. I had to chat with Cox support to register the new modem. After they registered the modem, Internet started working only for I...
cavedon's avatar
cavedon
New Contributor

Sorry, the subject is wrong. I meant:

Only IPv6 after modem upgrade (no IPv4)

 

NicholeC's avatar
NicholeC
Moderator
8 months ago

Hi Cavedon,

 

 

 

Is it the same router as you had with the old modem? Is that being restarted after the new one is provisioned? The router settings should show whether it's enabled or disabled. Does it show it's still enabled after connecting the new modem?

 

  • cavedon's avatar
    cavedon
    New Contributor
    8 months ago

    Hi Nichole,

    Is it the same router as you had with the old modem?

    Yes (Google Nest Wifi)

    Is that being restarted after the new one is provisioned?

    yes

    The router settings should show whether it's enabled or disabled. Does it show it's still enabled after connecting the new modem?

    IPv6 is enabled.

    There is no setting for IPv4.

    Thanks,

    Ludovico