Packet loss/High latency
Some background info: I've had at least 10 tech visits already confirming the signals inside my house is perfect. The router is fine, the modem is fine, yet I get random lag spikes and packet loss ev...
Forum Discussion
Hello, I am detecting some signal issues with the modem, though no packet loss currently. Are you a gamer? If so, does this only occur while gaming, and are you experiencing these issues on WiFi or on a hard-wired connection? -Kevin M. Cox Support Forum Moderator
Yes I am a gamer using a hard-wired connection. This occurs at all times even when not gaming. I run ping tests to google and notice ping spiking wildly.
The same issue has been happening to me too. Xuboji what game are you experiencing this in. Personally I believed the issue was in Fortnite, the game I play the most, however the issue persisted in games to the likes COD Modern Warfare and CSGO with both suffering from high ping and packet loss.
same issue here. Playing cod and it’s crazy how many the lag spikes there is. I have never experienced. please help me
- Hi Xuboji, please reach out to us at cox.help@cox.com if issues persist, once the technician leaves the home. -Kevin M. Cox Support Forum Moderator
Hello, I reached out to cox.help@cox.com but they ignore all my information and say irrelevant things like "Are you connected directly to modem?" when I literally stated in my email that I was. Can you help me escalate this to a higher tier?
- @xuboji, we apologize for the interaction you had with one of our social media agents, and this is being investigated. In the meantime, please let us know if you continue to have issues once the technician leaves your home. -Kevin M. Cox Support Forum Moderator
