Packet loss & High Pings 9PM - 10AM
This issue just recently started occurring or became blatantly obvious in the past 5 days. Rubber banding in online games and occasionally getting disconnected anywhere from 5-20 seconds. Sometimes from just from party chats and sometimes from matches. I ran pingtest.net to a few different servers during this time frame and got anywhere from 5-50% packet loss with pings around 300-400 with 400-500 jitter. http://www.pingtest.net/result/152756719.png Also I will have extreme fluctuations in my upload speeds during this time. I have T3 & T4 timeouts and errors on my modem as well which I have been told isn't a problem. I bought this modem, SB6183, because I thought my 6141 might have been the problem. It was not. I tried direct wiring into the modem and still had the same issue. I called tech support about the issue twice. And both times they had issues seeing that it was online. Yet I was connected to the internet. When they could see the modem the power levels and SNR were good. I've been with Cox for 3 years now and everytime I have an issue like this and bug technicians about it they tell me that they will forward the ticket up but that, in a hushed voice, I shouldn't expect anything to get done. I can post any results you need to get this ** fixed!
Gah, well I will reupload them for future troubleshooting reference but I found out what my problem was; it turns out that someone/something was attempting to connect to my modem through my DMZ that I used to have my PS4 on. The problem followed me despite changing IP's and modems. I had to had to enable logging on my router to see the problem. Showed as [Connected to LAN from Remote] xxx.xxx.xxx.xxx connected to 192.168.1.26(my DMZ at the time) port xxxx. There were a couple 100 of these connecting per hour. So I disabled my DMZ and the problem went away immediately. I still have the T3 & T4 errors on my modem though but as of now I don't see that it is causing any problems.