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I have been a cox customer for almost a yr, I ONLY switched to cox because a family member works for them and referred me, I haven't had a problem with my billing and NEVER went over my GB data EVER. I am a single mother with 3 yr. I work full time and I know my 3 yr old is not using my data up. The rep that i spoke to really couldn't explain just said well it shows your data is over so you must of went over. I have see past forums with people complaining about this, no lap tops in house or any other devices that can be streaming just 3 tv's and one never is used. I feel this is a mistake and I feel overcharged. If someone would explain to me exactly what caused this would be great, 2 other people I know had this happen to them too. something is not right. I feel like this is a scam. I work with the public everyday and provide customer care, I am loyal customer and always pay my bill I feel taken advantage of. Nobody will prob read this but I will share my story with everyone I know and NEVER recommend COX to anyone.
Same here, This is the second time this has happened last month cycle and this month cycle it has happened, I went over because of 2 days went over 180+ gb each! and this is the second time. I talked to a supervisior said he will escalate the issue and see if I can get credit for the overages cause he said your past data never went over until your last two data cycles.
Happen to me this past December...my dad was here in October, watched internet TV all day with my son playing online games and we only went to about 850 gb. We watch a lot less tv and we go over...Very suspicious indeed... I've only been with them since this September but this is not good for them if I think they are over charging. I downloaded the app to I can keep track myself... Hope all goes well for you.
I talked to a rep on live chat billing and it went amazing here is what the agent said "10:19:05 PM [Stephanie P.]
At this moment I do not see any extra charge for data usage since there is not any extra charge I cannot add credit for an unbilled amount, however, I left the proper notes in your account informing this, and if there is an overage you just have to contact us back and according to my notes they will removed the overage.
FYI I saw in a Reddit post from a employee that they can waive the account's first overage.