This month is definitely suspicious. We never exceeded our limit last year. Actually, since they started capping. Now on pace to exceed the quota this month, and we've not changed a thing.
I've downgraded what I can on the devices to Good, not Better or Best resolution on Firestick devices. Disconnect the devices all together at times. I monitor our usage quite closely and going over 40 GB per day is rare for us. We've gone 49+ GB 5 times this month, with no explanation. I did 22GB on Thursday, but that day want's much different from yesterday when I hit 49GB...give or take perhaps 4-5 hours more of Roku streaming....explain?!! Definitely shouldn't more than double my usage. I called in last week and got little help.
Customer service needs a better explanation. I suggest they start providing consumers data usage by the hour so they can identify when/what is happening...and not by having to buy a new modem. Post it. They prefer to keep consumers in the dark it appears.
Very frustrated with poor, or no explanations for such events.
My viewing habits haven't changed. If anything, I've curtailed them the past couple of weeks to figure out what's going on...it's definitely not my end.
Cox needs to explain it, or credit for the inconvenience.
What I plan on doing is picking a day or two of no Internet, just unplugging the modem and monitor the daily usage chart a couple of days later. keep everyone informed.
Just an observation from last month to this month...quite remarkable difference between VUE and YouTube TV. I've been monitoring my viewing pattern down to streaming music since huge spikes in data usage during January.
Last month, the last month VUE existed we spiked into the 50-60 GB/day range about 7x's. Since Cox started capping, we rarely exceed 40...that was a big day.
Since changing streaming service this month, and actually trying to pump the data up on Sunday during the Superbowl, leaving TV's on. Wife watching something else. Golf all day for Phoenix Open, etc. I hit only13 GB. A similar day last month would have been 50+ GB.
So...is it Cox, or the method in which VUE was delivering the stream?
4 days into this month I'm still under 40 GB used. Last month using VUE...200+ GB used in 4 days. That's an absurd difference.
