Happen to me this past December...my dad was here in October, watched internet TV all day with my son playing online games and we only went to about 850 gb. We watch a lot less tv and we go over...Very suspicious indeed... I've only been with them since this September but this is not good for them if I think they are over charging. I downloaded the app to I can keep track myself... Hope all goes well for you.
I talked to a rep on live chat billing and it went amazing here is what the agent said "10:19:05 PM [Stephanie P.]
At this moment I do not see any extra charge for data usage since there is not any extra charge I cannot add credit for an unbilled amount, however, I left the proper notes in your account informing this, and if there is an overage you just have to contact us back and according to my notes they will removed the overage.
