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No Sign of Maintenance Crew, Internet Out for Approx. 8 Days

I just had a tech come out and check out why my internet was out for almost 8 days yesterday. He said the problem was that the line between the sidewalk and my house is no good and needs to be replaced. He said he sent in a work order so that the maintenance crew can come this morning. I didnt get his name, but I havent seen the maintenance crew come out yet. Has it been moved to another day or am I just not going to have internet forever?