Forum Discussion

ShuGuan's avatar
ShuGuan
New Contributor
5 years ago

No Sign of Maintenance Crew, Internet Out for Approx. 8 Days

I just had a tech come out and check out why my internet was out for almost 8 days yesterday. He said the problem was that the line between the sidewalk and my house is no good and needs to be replac...
Becky's avatar
Becky
Moderator
Hi ShuGuan, we'd hate to lose you as a result of this issue! Drop bury requests are not scheduled in the same system as service calls, and we don't have schedule visibility. I've reached out to our field team to see if we can expedite the drop bury process or possibly install a temporary drop. -Becky, Cox Support Forums Moderator
ShuGuan's avatar
ShuGuan
New Contributor
5 years ago

Please do, we have had no internet for 9 days now and cant do any of our work or browse the internet. If you guys could fix it sooner, that would be very appreciative, otherwise im going to look for another ISP. Ive been a loyal customer for 10+ years now and I wouldnt want to cancel over a drop bury request.