Forum Discussion

ShuGuan's avatar
ShuGuan
New Contributor
6 years ago

No Sign of Maintenance Crew, Internet Out for Approx. 8 Days

I just had a tech come out and check out why my internet was out for almost 8 days yesterday. He said the problem was that the line between the sidewalk and my house is no good and needs to be replac...
ShuGuan's avatar
ShuGuan
New Contributor
6 years ago

Just called twice today to see if the work order got placed. The ticket was set but there was no specific time. Asked them to come today at around 4pm. Said the dispatch team needs confirmation before coming and would call when they would be on their way. Still no sign of maintenance crew and its almost closing hours. At this point, im just going to cancel Cox and get a new ISP. 

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi ShuGuan, we'd hate to lose you as a result of this issue! Drop bury requests are not scheduled in the same system as service calls, and we don't have schedule visibility. I've reached out to our field team to see if we can expedite the drop bury process or possibly install a temporary drop. -Becky, Cox Support Forums Moderator
    • ShuGuan's avatar
      ShuGuan
      New Contributor
      6 years ago

      Please do, we have had no internet for 9 days now and cant do any of our work or browse the internet. If you guys could fix it sooner, that would be very appreciative, otherwise im going to look for another ISP. Ive been a loyal customer for 10+ years now and I wouldnt want to cancel over a drop bury request. 

    • ShuGuan's avatar
      ShuGuan
      New Contributor
      6 years ago

      If you could please send the field team today to fix it, that would be great, otherwise sometime tommorow morning, I need to use the internet as soon as possible.

      • Becky's avatar
        Becky
        Moderator
        6 years ago
        Hi ShuGuan, a tech is scheduled for Friday afternoon. -Becky, Cox Support Forums Moderator