Just called twice today to see if the work order got placed. The ticket was set but there was no specific time. Asked them to come today at around 4pm. Said the dispatch team needs confirmation before coming and would call when they would be on their way. Still no sign of maintenance crew and its almost closing hours. At this point, im just going to cancel Cox and get a new ISP.
Please do, we have had no internet for 9 days now and cant do any of our work or browse the internet. If you guys could fix it sooner, that would be very appreciative, otherwise im going to look for another ISP. Ive been a loyal customer for 10+ years now and I wouldnt want to cancel over a drop bury request.
If you could please send the field team today to fix it, that would be great, otherwise sometime tommorow morning, I need to use the internet as soon as possible.
