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Xbox one slow upload speed
So everything in my home ( cell phones, laptop etc) gets awesome speeds, except for my 2 xbox 1s' . Anyone else having this issue?
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I just got off the phone with Xbox support and had a technician for cox leave my house. My Xbox’s(that’s right more than one) get 1.7 upload and everything else in my house gets 15-18mbps upload. I can’t stream because my quality is horrific. I’m lost now and don’t know what to do. I don’t want to pay for this ** service anymore but cox is a monopoly in my area. Nothing else has the speeds.
Read my post above - They are the only ISP with over 100mbps download in my area as well - Cox Used to be the best, not anymore.
If you go to the Cox speed test (be sure you are logged into your cox account so it stores the results) you can get your PC to also have a slow upload speed by changing the server (IE Las Vegas, San Diego, ew Mexico, Etc.). Upload speed is separate from Latency. Changing the server cox uses for testing should only affect the ping \ Latency and not the speed in any way. This proves that it is a Cox issue. Also, Cox doesn't even use their own speed test. because they get favorable results form speedtest.net they use that so they can say everything is fine. Cox used to be the best. Not any more
I live in NE Oklahoma and have this exact same issue. I thought I was going crazy and tried everything. Only the Ethernet port on the Xbox does not get rated upload speeds. My laptop plugged into the same physical wire and same IP address gets rated speeds.
At first I thought it was an issue with the Ethernet port on just the Xbox. The best Upload I can get when I plug my Xbox One X is less than 4 Mbps. If I take that same Xbox, unplug the ethernet and use 5Ghz WiFi to the very same router it will get 27 Mbps.
I am not confident what is causing the issue, but it definitely seems related to the ethernet port and how that traffic is handled over the Cox network. Nothing I've tried has resolved the problem, even plugging the Xbox directly into the modem with no other devices and letting it use the (unsafe) public modems IP address.
Does anyone know what the physical NIC brand is that the Xbox One hardware uses? Could be something related to how it handles traffic and the Cox network not liking it. Considering the WiFi in the Xbox does not have the same issues (which is a different physical NIC on the device). It may be an issue related to that.
I use an SB8200 modem, the upload problems happen even if I connect the Xbox directly to the modem with 0 other devices connected to the modem. It isn't a Firewall/Router/Gateway issue if I'm using the modem direct.
(Edited to include details of equipment used)
Please check out this photo. On the left is my friends xbox. He lives 2 miles away and has a local internet company's 320mbps plan. My xbox is on the right. I have cox ultimate 300. We have the same exact motorola 24x8 modem with ethernet going to xbox. Clearly there is an issue with cox and their upload speed on xbox.
- Hi JMS427, we'd like to investigate this issue further for you. Can you please send us an email at cox.help@cox.com, so we can take a look at the signal levels on your equipment and perform a few tests? -Kevin M. Cox Support Forum Moderator
Kevin, I have this exact same issue and have posted many times on this. Again, what I have done:
-port forwarding
-dmz
-new wiring
-checked firmware to make sure it’s updated
-5 new modem/routers (arris and netgear)
-new consoles
-I even turned off my firewall to run test
i pay for 300 down and 30 up. I get 1-3 up on both Xbox one s, one x, and all of my friends in NW Arkansas who own Xbox get the same 1-3 up. That’s over 40 of us. It doesn’t matter if you have the gigablast which I tried, 50 down 5 up plan, or 100 down 10 up plan, you will never go above 3Mb/s up on Xbox. This started in October 2018. Please find a fix, and if this has anything to do with net neutrality please be honest and say so, so I can downgrade my plan. My Xbox is my gaming, my television, and some internet surfing entertainment. My gaming and twitch streaming has been negatively effected with some being unplayable at times. This has went on for 6 + months now with no fix.
- Hi Darren, are both Xboxes wired to your Gateway with an Ethernet cord? What upload speeds are each Xbox reporting? -Becky, Cox Support Forums Moderator
One is wired and one is wireless. The wired gets around 100 Mbps down and 2.2 Mbps up. The wireless gets 28 Mbps down and 2.2 Mbps up.
- Hi Darren, there wasn't any packet loss when I tested your modem yesterday. Today, however, I see intermittent packet loss and poor upstream metrics. I suggest documenting your wired speeds by logging into Cox.com via the Xbox browser and running the Cox Speed Test. (Refer to bit.ly/HowToRunCoxSpdTest for step-by-step instructions.) A service call is probably needed to resolve this for you. If you'd like my team to schedule an appointment for you, emails your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
Most of the main servers for gaming consoles are in CA or WA. You will more than likely notice a lack of performance. I can test my speeds to a location near the Cox server and get advertised speed but on the game console it is only half upload. Also they might be using QOS due to the amount of people using the service. I'm sure they wouldn't ever tell the consumer if so.
I have always had all speeds paid for until October 2018. Then it changed. What’s sad is no one seems to want to fix this issue.
- Hi Phillip2018, we're always here for you 24 hours a day, 7 days a week. If you'd like, we can take another look at your equipment and signal levels in greater detail. If you're interested, please send us an email at cox.help@cox.com. To our understanding, you're having ongoing issues with the Xbox console, and we'll do the best we can to assist. -Kevin M. Cox Support Forum Moderator
DIdi you gat any results from your test?
Have you found a fix SDF?
I, too, am having this issue. Paying for the 300 down, 30 up plan. I've always gotten at or above my speeds im paying for. Until a couple months ago, my upload speed on my xbox dropped to nothing, It varies between 0.00 to 2.5 Mbps. I've tried opening all ports xbox suggests, putting the xbox into DMZ, turned on IPV6. Glad to see its not just me, but if the issue cannot be fixed i will have to switch to another provider until fiber is ran in my neighborhood.
I'm having the same issues. With the Xbox I'm getting 3 upload and 300 download. Cox keeps trying to tell me that it's my xbox but when I use a hotspot, I'm getting 15-20 upload on my xbox. It's on the Cox end of things
Have you had any luck getting his fixed? I have the SAME EXACT PROBLEM. It is only with my xbox, and only affecting the upload... I am getting 300+ download and 1-4 upload... That is wireless, wired to the router and even wired directly to the modem.
All other devices are connecting fine, but this problem affects the multiplayer games online... COX PLEASE HELP. This is apparently a common problem (just google "xbox one upload cox" and you see a long list of reported issues starting back in Nov 2018.
What has happened COX? I used to be very proud of my internet and happy with your service.. Lately, it has been terrible.
Since Cox is throttling (traffic shaping) upload speeds to specific gaming endpoint servers you will get poor gaming performance. This has been the case since net neutrality was repealed in 2018.
I ran the Xbox One speed test randomly during different times of the day and sometimes I get up to 5 mbs upload and other times I get 0.15 mbs speeds. It's just crazy
You won't find a fix for this. I've tested with with 2 different modems completely bypassing my firewall (router) with the same results.
- Hi OpenBSD, we do not block, throttle or otherwise interfere with anyone's desire to go where they want on the Internet. Cox is committed to an open internet experience for everyone. Here is a link with additional information on ways to improve your internet experience:
https://bit.ly/2HIbEh6
Please feel free to reach out to us at cox.help@cox.com for additional assistance. -Kevin M. Cox Support Forum Moderator
Having the exact same issue with gigablast. I played with dns servers which helped a little but still can’t get over 3mbps on my Xbox one x. Every other device runs fine. I also played with using a vpn service by connecting my Xbox to my pc via Ethernet. This allowed me to get 100 down 25up but I had packet loss and moderate nat type. However it does seem to prove that the issue is with Cox and not with my personal equipment or hardware. I would be curious to see results from a vpn enabled router but my ea9500 doesn’t have this feature.
Broken Arrow, Oklahoma same thing. Gigablast connection. 700 down 3 up on X1X wired. Don't remember if I had the problem on wireless, but this is not acceptable..
I am curious if anyone on ps4 is having similar upload issues with Cox and the upload or this is just isolated to Xbox? I am still having this issue as well upload on other devices is 10-12. But 2mbps on xbox via wifi or directly connected.
When I experience lag spikes I check the speed test for my Xbox and I've seen upload speeds as low as 0.15mpbs. Both my consoles hover around the speeds listed below. Currently I'm playing Apex Legends using one of my Xbox's. When I check the servers list all of them show 2% packet loss. I've been a computer nerd for 20 years and starting this past year I've been experiencing gaming issue mainly due to upload speeds. I know a lot about firewalls. I used FreeBSD, OpenBSD, pFsense, OPNsense, consumer grade wireless routers will built in firewalls and they all have experienced the same issue with Cox. The thing is even if you connect your console directly to your cable modem you still will get the same slow speeds. This is definitely a Cox related issue as others have stated using a different ISP solves the problem.
My 2 Xbox's:
Download: 80mbps
Upload: 4mpbs
My PS4:
Download: 70 mbps
Upload: 3.5 mpbs
