Solved
Xbox one slow upload speed
So everything in my home ( cell phones, laptop etc) gets awesome speeds, except for my 2 xbox 1s' . Anyone else having this issue?
Forum Discussion
Please check out this photo. On the left is my friends xbox. He lives 2 miles away and has a local internet company's 320mbps plan. My xbox is on the right. I have cox ultimate 300. We have the same exact motorola 24x8 modem with ethernet going to xbox. Clearly there is an issue with cox and their upload speed on xbox.
- Hi JMS427, we'd like to investigate this issue further for you. Can you please send us an email at cox.help@cox.com, so we can take a look at the signal levels on your equipment and perform a few tests? -Kevin M. Cox Support Forum Moderator
Kevin, I have this exact same issue and have posted many times on this. Again, what I have done:
-port forwarding
-dmz
-new wiring
-checked firmware to make sure it’s updated
-5 new modem/routers (arris and netgear)
-new consoles
-I even turned off my firewall to run test
i pay for 300 down and 30 up. I get 1-3 up on both Xbox one s, one x, and all of my friends in NW Arkansas who own Xbox get the same 1-3 up. That’s over 40 of us. It doesn’t matter if you have the gigablast which I tried, 50 down 5 up plan, or 100 down 10 up plan, you will never go above 3Mb/s up on Xbox. This started in October 2018. Please find a fix, and if this has anything to do with net neutrality please be honest and say so, so I can downgrade my plan. My Xbox is my gaming, my television, and some internet surfing entertainment. My gaming and twitch streaming has been negatively effected with some being unplayable at times. This has went on for 6 + months now with no fix.
- Hi Phillip, Cox does not block, throttle or interfere with any customers' desire to go where they want on the Internet. Are you experiencing slow upload speeds anywhere else, aside from the Xbox? Would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?
http://bit.ly/2VsdGbX
If you are only experiencing slow upload speeds on the Xbox console, we would recommend contacting Microsoft directly.
Technical Support: 800-936-5700
Xbox 360 and Xbox One Support: 800-469-9269
-Kevin M. Cox Support Forum Moderator
Like all the tests from above. You guys have to know it's your issue. Why pretend you don't?
