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The app appears to work by displaying all the options normally but goes to a black screen after selecting a program or network. Then eventually stops with the following message: Server Error : : TVAPP-00100. That is followed with the following verbiage: “Sorry, we’re having trouble retrieving this video. If your Internet connection is otherwise working, please try a different channel or program.” However selecting a different channel or program has the same result.
I have a 1st generation IPad 4 and the contour app still works on it. But it does not work on my new IPad Pro. The channel select pages show up but I get a TV-00200 error code when the app tries to actually stream any content. That error message is coming from the service end..
Well, first I’d like to thank all those who have contributed to this forum but not thank COX since nothing has changed in over three months, they still have not fixed the problem or changed their webpage that continues to say the Contour app works with iPads, when it doesn’t with any Apple IOS update 14 or greater. All of their fix actions of turning off Norton, deleting cache, and deleting and reinstalling the app hasn’t worked for anyone. So, it should be obvious the technical issue is the inability of COX to understand the difference between APPLE IOS 13 to 14 and how it affected the COX app. Obviously, COX needs better coders. In the meantime, COX should update its website to mitigate false advertising.
So, I discovered turning off the Norton VPN wasn’t enough. You have to delete VPN three times; twice in the VPN app and again in the security app. Once all of Norton is removed, which finally takes all of VPN down you can add back the rest of Norton but just leave your internet unprotected. This should be okay on your password protected home network but be sure to reactivate it anytime you’re not using your home network. This still isn’t the best solution, especially if COX has quit trying to correct the problems between their and Norton’s app, which protects your internet connection, especially in this COVID lock down and extensive internet use time period.