Well, first I’d like to thank all those who have contributed to this forum but not thank COX since nothing has changed in over three months, they still have not fixed the problem or changed their webpage that continues to say the Contour app works with iPads, when it doesn’t with any Apple IOS update 14 or greater. All of their fix actions of turning off Norton, deleting cache, and deleting and reinstalling the app hasn’t worked for anyone. So, it should be obvious the technical issue is the inability of COX to understand the difference between APPLE IOS 13 to 14 and how it affected the COX app. Obviously, COX needs better coders. In the meantime, COX should update its website to mitigate false advertising.
So, I discovered turning off the Norton VPN wasn’t enough. You have to delete VPN three times; twice in the VPN app and again in the security app. Once all of Norton is removed, which finally takes all of VPN down you can add back the rest of Norton but just leave your internet unprotected. This should be okay on your password protected home network but be sure to reactivate it anytime you’re not using your home network. This still isn’t the best solution, especially if COX has quit trying to correct the problems between their and Norton’s app, which protects your internet connection, especially in this COVID lock down and extensive internet use time period.
