Forum Discussion

SpaceBob's avatar
SpaceBob
New Contributor
5 years ago

When will Cox update the Contour app to work on iPad with the new IOS 14.0? The Contour app works with iPhone with IOS 14.0 so, why not the iPad?

The app appears to work by displaying all the options normally but goes to a black screen after selecting a program or network. Then eventually stops with the following message: Server Error : : TVAP...
Contour app
GerryC's avatar
GerryC
New Contributor
5 years ago

I have a 1st generation IPad 4 and the contour app still works on it. But it does not work on my new IPad Pro. The channel select pages show up but I get a TV-00200 error code when the app tries to actually stream any content. That error message is coming from the service end..

LisaH's avatar
LisaH
Moderator
5 years ago
Hi GerryC. Do you have Norton on the iPad Pro? - Lisa, Cox Support Forums Moderator
  • GerryC's avatar
    GerryC
    New Contributor
    5 years ago

    Yes, I do. I just tried it again with the Norton VPN disabled and the app is working properly. I believe that I tried this before without success as there are other apps that have the same type of issue when connected through the VPN.

    • Becky's avatar
      Becky
      Moderator
      5 years ago
      Hi GerryC, I'm glad to hear the app is working correctly. What iOS is running on your iPad Pro? -Becky, Cox Support Forums Moderator