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The app appears to work by displaying all the options normally but goes to a black screen after selecting a program or network. Then eventually stops with the following message: Server Error : : TVAPP-00100. That is followed with the following verbiage: “Sorry, we’re having trouble retrieving this video. If your Internet connection is otherwise working, please try a different channel or program.” However selecting a different channel or program has the same result.
Here it is mid-October and this still isn’t fixed. I’ve spoken with Cox and get the same we’re working on it. I can’t believe this isn’t fixed and I’m still paying. I’m not a novice to tech and have tried numerous fixes and nothing works. If it isn’t fixed soon, I hope Cox will start talking about some type of credit on the bill! Right now for any of this it’s only crickets, which I find unacceptable. Keep your customers informed and you’ll be better off keeping your customers.