Woody_S
4 years agoNew Contributor
XRE-06014
I am getting XRE-06014 error while trying to watch brand new (and still recording) recordings. No issues last night, today it seems to be a big problem. I have REFRESHED and RESTARTED via onscreen ...
These Cox techs are idiots. They just follow their scripted menu and if they something fails, they make up a reason. This is NOT the DVR boxes - playback isn't working on the Contour app either. The problem is probably their cloud server. We've had issues for months with playback failures (freezes, sound drops, etc.), and after numerous calls and a couple of tech visits, they finally admit there's and issue and suggest we use OnDemand to watch those programs. Never mind that we're paying for the DVR services we're not receiving.
I completely agree! They sure didn't need an engineer when I paid my bill this morning. I'm definitely considering dropping Cox once and for all. I've had more problems with them in 2 years than I've ever had with any other cable company.