Can't watch recorded shows & cannot record - getting error XRE-06014. This is very frustrating. It was fine until about an hour ago. What do I do? I've tried restarting, rebooting etc.
Becky, I am having the same problem with the same message this evening! It’s very frustrating!
Same issue here for the last hour, and I can't even get anyone to respond on the chat support.
I got a reply on chat support, but they aren’t helping.
Same here!
We’re having the same issues too. This is the error message we get: “Sorry, we ran into a problem. This recording isn’t available right now. Please try again later.” Our market area is a Omaha, NE and we have the Contour system.
We’re having the same issue
I'm not having this issue, but I've been reading the posts. It might be helpful to include details other than just the error code. What type of DVR is the error occurring on and in what market areas? My guess is the issue is with cloud DVR services. Is it nationwide or a particular market?
It spans multiple regions. I have service in CA, AZ, and OK right now. All of them are experiencing this issue with accessing DVR services. It’s a cloud DVR problem although a friend who is still on a local DVR set up is having issues albeit a little different (eg shows will play but stop after a few minutes).
