Forum Discussion

Peasush's avatar
Peasush
New Contributor
4 years ago

Can't watch recorded shows & cannot record - getting error XRE-06014

Can't watch recorded shows & cannot record - getting error XRE-06014. This is very frustrating. It was fine until about an hour ago. What do I do? I've tried restarting, rebooting etc.
Becky's avatar
Becky
Moderator
4 years ago
Hi Peasush, thanks for letting us know about error XRE-06014. Our video engineers are investigating, and we hope to have a resolution or an update soon. -Becky, Cox Support Forums Moderator
  • KMcKinney's avatar
    KMcKinney
    New Contributor
    4 years ago

    Becky, I am having the same problem with the same message this evening! It’s very frustrating! 

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @KMcKinney
      The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
      Ben S.
      Cox Support Forums Moderator
  • FreddieJ's avatar
    FreddieJ
    New Contributor
    4 years ago

    Same issue here for the last hour,  and I can't even get anyone to respond on the chat support.  

    • cassandralelek's avatar
      cassandralelek
      New Contributor
      4 years ago

      I got a reply on chat support, but they aren’t helping.

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @FreddieJ
      The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
      Ben S.
      Cox Support Forums Moderator
    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @Cassandralelek
      The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
      Ben S.
      Cox Support Forums Moderator
  • septlefty96's avatar
    septlefty96
    New Contributor
    4 years ago

    I am too, this is very frustrating. Should I even be holding for technical support?

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @Septlefty96
      The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
      Ben S.
      Cox Support Forums Moderator
  • pavefe's avatar
    pavefe
    New Contributor
    4 years ago

    Hi Becky, I am having the same issues as everyone else on this forum and get the same error code/message. It started about 4 hours ago. Any assistance would be greatly appreciated.

    Thanks!

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @Pavefe
      The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
      Ben S.
      Cox Support Forums Moderator