Forum Discussion

Knemecek's avatar
Knemecek
New Contributor
2 months ago

Cannot access starz app through tv provider.

I have Starz with Cox and I cannot log into the starz app on my Google tv nor my Roku with my Cox credentials. It works on my iPhone through my browser but not on my TV or roku. Starz won’t help me.

4 Replies

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  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    Make sure you are not using a VPN and that your devices are in fact logging in through your router's WiFi. If you are using a VPN, it will cause issues. Cox may not be a lot of help either, since they didn't write the App, not do they provide technical support for it. The Cox Complete Care, a fee based service may be able to provide a little help, but in all honesty, this is going to be a starz issue if you are not using a VPN. 

    • Knemecek's avatar
      Knemecek
      New Contributor
      2 months ago

      Thanks for some reason I was able to access it on the Google tv.

  • LaToyaW's avatar
    LaToyaW
    Moderator
    2 months ago

    Thank you for choosing Cox. I'm sorry you are experiencing issues with your login for the Starz app. When you have a moment, please email us at Cox.help@cox.com for further assistance.

    • Knemecek's avatar
      Knemecek
      New Contributor
      2 months ago

      Thanks I was finally able to access it with Google TV. Apparently the roku issue is a known problem based on their message boards.