Forum Discussion

Peasush's avatar
Peasush
New Contributor
4 years ago

Can't watch recorded shows & cannot record - getting error XRE-06014

Can't watch recorded shows & cannot record - getting error XRE-06014. This is very frustrating. It was fine until about an hour ago. What do I do? I've tried restarting, rebooting etc.
Tinkerbell1's avatar
Tinkerbell1
New Contributor
4 years ago

We’re having the same issues too. This is the error message we get: “Sorry, we ran into a problem. This recording isn’t available right now. Please try again later.” Our market area is a Omaha, NE and we have the Contour system. 

  • kilabelle's avatar
    kilabelle
    New Contributor
    4 years ago

    We’re having the same issue

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @Kilabelle
      The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
      Ben S.
      Cox Support Forums Moderator
  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Tinkerbell1
    The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
    Ben S.
    Cox Support Forums Moderator