Forum Discussion

mrgrdncrtr0's avatar
mrgrdncrtr0
Visitor II
2 months ago

Dreaded XRE-06014

I am trying to watch a specific program I recorded on my dvr. However,  I keep getting the error code indicated in the title. It is only happening for this single program. I have done all the ritual actions. E.g. reset modem/gateway, power cycled the dvr box . To no avail.  I have read on this forum that this is an on going problem. What to do?

Additionally quite often my remote does not work for fast forward, rewind or exit. The stream often times blacks-out no picture or sound. Sometimes it comes back other times I have to get completely out of dvr mode and resume the program, once, twice or even three times. It is quite annoying.  I don’t have to mention how much I pay for this service every month, I am sure everyone knows the cost. Given I just want this equipment to work. Is that too much to as from this company?

  • BrittneyC's avatar
    BrittneyC
    Moderator
    2 months ago

    HI, we are very sorry about the issues that you have been experiencing with your DVR recording. If you are only experiencing this on one single program it sounds like it is a corrupted file. This could have happened at the time of the program being recorded. There is not a way for us to go back and fix something that is already been recorded. We can look into preventing this from happening in the future, when you have a moment for support, feel free to send us an email at Cox.Help@cox.com or send us a DM on Facebook or twitter. We look forward to working with you. 

    • phxmagi's avatar
      phxmagi
      New Contributor
      2 months ago

      Same issue multiple recordings throw same error code  Differnt days different shows having to reboot system 1-2 times a week.  We do not get what we pay for across services

      • DannyS's avatar
        DannyS
        Moderator
        2 months ago

        Hi phxmagi, sounds like there may have been a signal concern at the time of the recording.  If this continues and need someone to look into possible signal concerns with the equipment.  Please email us at cox.help@cox.com for assistance anytime.  We would be happy to help.