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Woody_S's avatar
Woody_S
New Contributor
3 years ago

XRE-06014

I am getting XRE-06014 error while trying to watch brand new (and still recording) recordings.  No issues last night, today it seems to be a big problem.  I have REFRESHED and RESTARTED via onscreen prompts, as well as manually restarted the modem.  What say you?

11 Replies

  • Peasush's avatar
    Peasush
    New Contributor

    This is also happening to me - just started about an hour ago. Cannot record or watch any of my recorded shows.

    • Woody_S's avatar
      Woody_S
      New Contributor

      I "spoke" to a Chat Agent - They said this is a widespread issue, and "hopefully it will be up soon."

      • Peasush's avatar
        Peasush
        New Contributor

        Thanks, I'm actually chatting RIGHT NOW, we'll see if they tell me the same thing

  • missmelm1's avatar
    missmelm1
    New Contributor

    I am getting this same error code today. I spoke with the chat agent and was told I need to replace my DVR boxes because the troubleshooting on his end didn’t fix the problem. I’ve only had them for 3 months.

    • Peasush's avatar
      Peasush
      New Contributor

      So if all of us having the problem we're all going to have to replace our boxes? this is nuts, i'm getting upset with cox

      • Peasush's avatar
        Peasush
        New Contributor

        This is what I was just told "Thank you for letting me know, we are having a problem in your area with the DVR playing recordings, I will create a ticket for our next level tech team to work on if"

    • Becky's avatar
      Becky
      Moderator
      Hi Everyone, our video engineers are investigating the XRE-06014 error. I apologize for the frustration this issue has caused today! We'll let you know if we need to complete further troubleshooting and update you as soon as we have further information. -Becky, Cox Support Forums Moderator
  • tsbergman's avatar
    tsbergman
    New Contributor

    This is happening to me today, 29-sept-2023.  We watched most of a recording last night and saved the last of yesterday's UCLA vs CO game to finish today.  However, we are getting XRE-06014.