XRE-06014
I am getting XRE-06014 error while trying to watch brand new (and still recording) recordings. No issues last night, today it seems to be a big problem. I have REFRESHED and RESTARTED via onscreen ...
Forum Discussion
I am getting this same error code today. I spoke with the chat agent and was told I need to replace my DVR boxes because the troubleshooting on his end didn’t fix the problem. I’ve only had them for 3 months.
So if all of us having the problem we're all going to have to replace our boxes? this is nuts, i'm getting upset with cox
This is what I was just told "Thank you for letting me know, we are having a problem in your area with the DVR playing recordings, I will create a ticket for our next level tech team to work on if"
These Cox techs are idiots. They just follow their scripted menu and if they something fails, they make up a reason. This is NOT the DVR boxes - playback isn't working on the Contour app either. The problem is probably their cloud server. We've had issues for months with playback failures (freezes, sound drops, etc.), and after numerous calls and a couple of tech visits, they finally admit there's and issue and suggest we use OnDemand to watch those programs. Never mind that we're paying for the DVR services we're not receiving.
I completely agree! They sure didn't need an engineer when I paid my bill this morning. I'm definitely considering dropping Cox once and for all. I've had more problems with them in 2 years than I've ever had with any other cable company.
- Hi Everyone, our video engineers are investigating the XRE-06014 error. I apologize for the frustration this issue has caused today! We'll let you know if we need to complete further troubleshooting and update you as soon as we have further information. -Becky, Cox Support Forums Moderator
