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Peasush's avatar
Peasush
New Contributor
5 years ago

Can't watch recorded shows & cannot record - getting error XRE-06014

Can't watch recorded shows & cannot record - getting error XRE-06014. This is very frustrating. It was fine until about an hour ago. What do I do? I've tried restarting, rebooting etc.
Becky's avatar
Becky
Moderator
5 years ago
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Hi Peasush, thanks for letting us know about error XRE-06014. Our video engineers are investigating, and we hope to have a resolution or an update soon. -Becky, Cox Support Forums Moderator
FreddieJ's avatar
FreddieJ
New Contributor
5 years ago
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Same issue here for the last hour,  and I can't even get anyone to respond on the chat support.  

  • cassandralelek's avatar
    cassandralelek
    New Contributor
    5 years ago
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    I got a reply on chat support, but they aren’t helping.

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
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    Hi @FreddieJ
    The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
    Ben S.
    Cox Support Forums Moderator