Forum Discussion
eminiR2k
Contributor
All connectors are tight. All the non-Contour mini-boxes that we have in the home (4) are operating fine. So we are definitely getting a signal. This Contour box has been giving us issues for awhile. Also, I ran DOCSIS WAN (192.168.100.1) and all the numbers seem good (within acceptable)...
eminiR2k
5 years agoContributor
Too add... I just took one of the mini-boxes and hooked it up to the Contour connections and we have a picture w/sound.
- JonathanJ5 years agoFormer ModeratorThe mini box work on a lower frequency so it's possible the signal is strong enough for the minibox to work but not the contour because of it needing a stronger signal. Do you notice an amp on the coax connection? We can check from this end to see if the contour boxes are getting a signal just email the full-service address and name to cox.help@cox.com so we can check. = JJ
- eminiR2k5 years agoContributor
The numbers came back via 192.168.100.1 as satisfactory based on the modem I am using (Cisco DPC3010). That has me thinking that it is the Contour box itself that has died.
I will though go ahead and submit to cox.help@cox.com to cover all the bases. Thank you.
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