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coxsux1's avatar
coxsux1
New Contributor

RDK-03033

I have had issues with cox tv services and have tried to be patient. Since May I have had 6 service calls. They have replaced all the boxes, Contour and 2 remote boxes, replaced the cable from the street to the house, realigned the signal, came back and tightened all connections, looked adding an amplifier. And after 3 months and all these calls the issue of getting this RDK error code still exists. Now the main contour box reboots multiple times a day. I was just trying to watch a show on the DVR and it rebooted 3 times in 15 minutes making it impossible to enjoy. I'm done with Cox. I need this tv service out of my house so I can install something reliable. I have zero faith in their ability to fix it and have no more patience. Please let me know who I can contact to get this unreliable, crappy service out of my house. Oh and do you have the number to directtv?

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @coxsux1

    I truly regret the difficulty you've had with the Contour product. Please allow us another opportunity to make this right. Simply email your full address and full name to cox.help@cox.com. We want to help you enjoy the product and maintain our relationship.

  • coxsux1's avatar
    coxsux1
    New Contributor
    JonathanJ said:
    @coxsux1

    I truly regret the difficulty you've had with the Contour product. Please allow us another opportunity to make this right. Simply email your full address and full name to cox.help@cox.com. We want to help you enjoy the product and maintain our relationship.

    After 6 attempts to fix the problem with no improvement in service your solution is that I should try again? The reps I talked to could see the issue while I was on the phone with them and they have been unable to come up with a solution. My patience and time wasting is gone. If you want to help, help me get out of the remainder of this contract, for a service that does not work and Cox has been unable to fix.
  • NicholeC's avatar
    NicholeC
    Moderator
    I'm sorry to hear that this has caused you to want to cancel. We'd really like to get to the bottom of it. In order to take a look at your account or contract, we'll need some information. Please feel free to email us at cox.help@cox.com.


    Thank you,