I can't seem to get out of my contact with Cox or change anything. The account is in my father's name but he's passed away and I called up I realize that Cox needs a death certificate but I can't even email it to them and I am told I have to go to a physical location. I am sorry but I am calling BS that I can't just email a document saying he's gone.
You have my sincere sympathy for your father's passing. I'm sorry for your experience in trying to get your request completed. We'd like to try and make this as easy as possible for you. Please email my team with your request at firstname.lastname@example.org so we can obtain account details and review further.