Forum Discussion

Hamby08's avatar
Hamby08
New Contributor
10 months ago

Unacceptable

I can't seem to get out of my contact with Cox or change anything. The account is in my father's name but he's passed away and I called up I realize that Cox needs a death certificate but I can't even email it to them and I am told I have to go to a physical location. I am sorry but I am calling BS that I can't just email a document saying he's gone. 

  • NicholeC's avatar
    NicholeC
    10 months ago

    Hi Hamby08,

    You have my sincere sympathy for your father's passing. I'm sorry for your experience in trying to get your request completed. We'd like to try and make this as easy as possible for you. Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.

    Thank you.

  • NicholeC's avatar
    NicholeC
    Moderator
    10 months ago

    Hi Hamby08,

    You have my sincere sympathy for your father's passing. I'm sorry for your experience in trying to get your request completed. We'd like to try and make this as easy as possible for you. Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.

    Thank you.