DVR Recordings Disappear on New DVR
My old Arris AX013NC finally failed and was replaced with an Arris AX013ANC. Both are hard drives. Recordings had been disappearing on the old one and the daily updates were taking one hour to s...
Forum Discussion
Hi MasterMyDomain, I have had the same issue happen to my DVR after an update. I was able to restore the recordings by restarting the cable box (unplug the power cord, wait 1-2 minutes, plug the power cord backl in), It may take a few minutes for the box to restart, If you still need support, feel free to reach out to us through social meedia facebook or X, or email us at cox.help@cox.com. Include a link to your forum message. Thank you,
I tried that without success, but it's been 2 days since the daily update that caused it so I'll try it again immediately after the next time a recording disappears. Thanks for your help.
MasterMyDomain, Sounds like a plan. If you still need support, feel free to contact us through social media Facebook or X, or email us at cox.help@cox.com. Include a link to your forum message. Thank you,
Three minutes after today’s daily update I checked the recordings and one disappeared (had been recorded one week ago). So 8 minutes after the update had finished I unplugged the DVR, waited 5 minutes and plugged it back in. It finished rebooting in 4 minutes. I waited 3 minutes then checked and another recording had disappeared (had been recorded late last night). I’ve had this new DVR for 1 month and this is the second time a recording disappeared after a daily update. Recordings have never disappeared between updates. Updates are scheduled for 8:00-10:00AM and I have kept a log every day, usually skipping updates every other day. Today's was 11/16/2024 at 9:22AM PST. I don’t need support, just wanted to give you some feedback that unplugging/replugging didn’t restore a deleted recording but instead deleted a second one.
Hello. I know how frustrating dvr issues can be. I recommend sending us an email with your full name, address , and a brief description of this concern to cox.heko@cox.com
