Contour compatibility

Hi alfansome, that's a great question.  We think you will find this link to be very helpful with the questions about our products and what they support https://www.cox.com/residential/support/identifying-your-cox-digital-receiver.html.  This will provide you with every cable box we offer as well as all available port information needed so you can make the right decision if moving forward with upgrading any equipment.  

Fyi. The writing is on the wall for cable cards. Between the power key issue, Cox moving to IPTV, and the new cloud DVR platform coming next month, I think cablecards will stop being supported by Cox soon. Take that under advisement when considering your options.

Delay doing it as long as possible.  

My old DVR box was acting up a couple of years ago.  They swapped it out for the new cloud box.  I now have about half of the recording capacity I had before, and the box is slow and unresponsive.  I also lost all the recordings I had on the hard drive box.  If I click on a recording to play it sits there a grinds for about 20 to 30 seconds before it comes up.  It used to be very much faster.  Rewind and fast forward is harder to control than it used to be.  Basically the new service is crap compared to previous.  Just plain slow and unresponsive.

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I upgraded to the cloud DVR about 2 years ago and saw that these were being upgraded on December 11th.   I called "customer service" to see what I needed to do and was told by the outsourced customer service rep that I will need to upgrade my entire system to Panoramic  Wi-Fi to keep my DVR working and my 3 mini boxes.   Am I getting the correct information?   Do you require Panoramic Wi-Fi now to keep Cox services working?  I am using my own Arris SB6190 cable modem and a separate router and Wi-Fi that work just fine.    Thanks,  Jim Hancock