Disappointed in the Contour 2 4K set top box

I’ve been fighting for weeks to keep my older Contour 1 Hard Drive based dvr, but I have to give up now. The new box with its cloud based storage is decidedly inferior. 

This is the end of my month long endeavor to keep my old box. 5 visits to the local store and hours and hours of hold time and ineffectual tech support. Not that it’s the techs fault, as cox is discontinuing service on the old boxes and will not let them back into service. 

I brought this on myself when changing other aspects of my service I said “sure, I’ll try a 4K stb” I did not think it would be such a big disappointment with no way to revert back to the older tech. 

I had the 6way tuner before and I could buffer up to six channels of live TV, returning to each and being able to rewind back to the point where I was last watching and watch what ever I missed while I was on another channel. This is incredibly useful for watching multiple sports games at one time. 

the Contour 2 is also very glitchy with playback of recorded shows. The ff and rw functions are a crapshoot as to where it takes me. Very imprecise. Sometimes it just kicks me out and makes me play back from the beginning. 
There’s no clock or channel info on the front of the box. 

Using the ‘last’ function is about a 5 second operation now. With Contour 1 it was about  a one second time to acquire the previous channel. Makes a big difference when I’m watching two games and I’m trying to see who is going to break the huddle first. 

I am very dejected and demoralized that I have to deal with change that I don’t like and don’t want. 

Contour 2 set top box is a big letdown. I will be looking at satellite or Verizon fios or anything else to see if they offer what cox has taken away. 

🙁😢😤😱🤢🤬😡😠😟