Data light on my Contour Box is a steady yellow, beginning yesterday. I reset it and it went off.Today when I turned it on it was back to yellow. This is reported on DSL Reports as well. What gives? www.dslreports.com/.../r32531197-Am-I-senile

I have had the same issue for almost a week. I have tried everything in this thread without any luck over the last week. My assumption is that Cox is causing this issue if so many people are experiencing the same issue over the last week.

Cox knows about the issue but based upon the various replies here, there doesn't seem to be a known solution. As long as you are not experiencing any service issues, I wouldn't worry about the LED display. -Kevin M. Cox Support Forum Moderator It's not like continuing to drive a car with a warning light on. Cox will probably figure out what's causing it and fix it eventually. In the meantime, if the DVR is otherwise working, it may be time to break out the duct tape and just cover that offending light.

This is a known issue with the XG1 Receiver on both Cox and Xfinity. I believe Arris is working on a firmware update fix to be released fairly soon. The best fix for now that KEEPS the Data light out is to go to Device Settings then turn the Power Light Brightness to 0 (zero/off). Leave it there. The Clock will STILL work. The Data light will not come back on even if you turn the box off then on again. You will just have to use the box with the power light off. No big deal. This will keep the Data light off also. Obviously, you will know the unit is on when your TV is working. You will still be able to turn the box on and off with the front panel power switch manually. You can also turn the box on with your remote or off by using the voice command "Power Down" then selecting the on-screen option to shut down now. I tried everything else and this is the only thing that keeps the Data light out. Please note that this solution will also turn the red record light off. Recording functions will still work, however. I will update this post if the Data light returns again after a prolonged time. The Power Saver setting makes no difference. I am sure this will only be a temporary issue until the firmware update arrives. I hope this helps.

Had the same problem and unplugged box to reboot. That didn’t work so I called Cox on 10/4/19. They sent a signal to the box, the light went off for 24 hrs and it’s now back on. While I talked to the phone help they mentioned they might have to send out support help if this didn’t work. Won’t call for out help since I really believe the software needs a redesign. Even if I exchanged the Contour box all I would get is a refurbished one anyways. Have been with Cox for 24 years so I kind of had got use to these problems.

I wouldn't waste my time with having someone come out. Clearly it's a system problem.

I finally got my amber/yellow "data" light to turn off (after weeks of failed attempts) by cycling through the settings for the power button light in Settings->Device Settings->Device Lights. Cycle the Power Lights Brightness setting from your current setting through Off and then back to desired setting. This forced the Remote, Data, and Record lights all to cycle/blink with each setting change...and the Data light subsequently stayed off. Worked for me (somehow), hope this helps!

Data Light Yellow | Cox Community

95 Replies

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Joe_L
New Contributor
5 years ago
I reset and then reboot. Light is off. I will check again tomorrow.
- Sooner_Al
  New Contributor III
  5 years ago
  Same here in the Norman, OK area. Reset then rebooted and yellow light went away.
  - wysiwygshelby
    New Contributor
    5 years ago
    I am in Norman , OK also. I finally called tech support last night. My boxes were very sluggish and one had the yellow light but the other didn't. I have two Contour boxes. She reset them and had them download a software update. BINGO. Yes, the software was different. I noticed as I was watching recorded programs. The interface is much more updated. I asked about the amber light too. Got the same story about not to worry about it. We also had to reprogram the remotes for each box. They boxes were much more responsive than they had been. I think my boxes were struggling with the update until Cox tech support forced it. Oh, amber light was back this morning but all else is good!
SWLinPHX
New Contributor
5 years ago
Same issue here. Amber light steady (even after clearing notifications) and sluggish remote response sometimes.
- KevinM2
  Former Moderator
  5 years ago
  @SWLinPHX, I am currently having this case escalated now, and an associate should be reaching out to you within 24-72 business hours. -Kevin M. Cox Support Forum Moderator
  - marcus4792
    New Contributor II
    5 years ago
    Could you add me to the list to be contacted? Having the same issue.
daxgregory
New Contributor III
5 years ago
I too (since last nigh) are experiencing the constant on yellow light on my contour box. I have had this box (plus two clients) for over a month now, and I have never seen this yellow light come on. I have never (Before last evening) seen the light come on even if we are watching Netflix or Amazon Prime content which both use our Cox data. What is going on and what is being done to fix/turn off the yellow light? Please advise. By the way, I am located in the greater Las Vegas Valley, Nevada. Thank you, Larry
- Becky
  Moderator
  5 years ago
  Hi Daxgregory, are you experiencing any problems or issues with the Guide, DVR, or apps? -Becky, Cox Support Forums Moderator
  - daxgregory
    New Contributor III
    5 years ago
    No I am not. I have had this new contour box for more than a month to replace the old model host/DVR box. This is the first time in the month+ I have had the Contour box that the Yellow Light has come on and stays on. Help! Is this the new normal or is this a new software/firmware box issue?
gel85
New Contributor
5 years ago
Same here just started a month ago. Cox support has no clue. You reset the box it goes away and if you box goes to sleep on start up the light comes back
- KevinM2
  Former Moderator
  5 years ago
  @Gel85, I have escalated this case to be reviewed by our Video Escalations Team. When we receive additional information, we will follow up with you. -Kevin M. Cox Support Forum Moderator
DWillPHX
New Contributor
5 years ago
You can just the turn the light off. Go to SETTINGS - DEVICE SETTINGS - DEVICE LIGHTS and you can turn the lights off

(I too have had the data light stay on the last week and find it slightly irritating)
DWillPHX
New Contributor
5 years ago
You can just the turn the light off. Go to SETTINGS - DEVICE SETTINGS - DEVICE LIGHTS and you can turn the lights off

(I too have had the data light stay on the last week and find it slightly irritating)
- Since2000
  New Contributor II
  5 years ago
  Isn't that like putting a post-it over your check engine light? Cox need to fix this! Pointless having a tech out,as they just blame loose connections reset the box and leave, same as they always do.
Cee_Robison
New Contributor
5 years ago
Changed panel light brightness. Light when out.
- daxgregory
  New Contributor III
  5 years ago
  Hi Cee Robison, Some of us having already changed panel light brightness to get the same result, however in 24-48 hours after the change was made the yellow data light returned. Can you please let us know if your fix to make the yellow light go away is sustained over time?
  
  Thanks, Larry
  - KevinM2
    Former Moderator
    5 years ago
    Hello, I apologize for the delayed response. As of 11/01/19, this has been escalated to our Engineering Team, and this issue is being tracked and closely monitored. In addition, we are still monitoring this issue here in Social Media. We appreciate your patience as we continue to work through this. -Kevin M. Cox Support Forum Moderator
ScottPro
New Contributor
5 years ago
My yellow light was on too. I was able to turn it off by going to “Settings/Device Settings/Device Lights/Power Light Brightness” and selecting the option and the light turned off. See if it stays off tomorrow.
- CurtB
  Valued Contributor III
  5 years ago
  @ScottPro Forum user daxgregory identified and reported in this thread that when lights are turned off completely in settings, the red record light is also off during recording. There will be nothing on the front of the DVR to indicate when something is being recorded. He also reported that the yellow light comes back on in 24-48 hours after changing panel light brightness.
KAM82
New Contributor
5 years ago
i fixed mine with following steps.. a) Press ‘CONTOUR’ button on remote control, then press gear box icon on far right. b) Pick ‘Device Settings’, then pick ‘Device Lights’. c) Pick ‘Power Light Brightness’ and switch to “Off” option so the lights go off. Then change it back to option 1 or 2 or 3 (per your desire). That’s it. Pesky yellow data light should be off now!
- CurtB
  Valued Contributor III
  5 years ago
  @KAM82 My guess is you didn't read this entire thread before you posted. I suspect that pesky yellow data light will be back on tomorrow.
  - marv6
    New Contributor II
    5 years ago
    I do what KAM82 does and it does go out. two days ago I tried turning the power saver to off and when I turned the TV on yesterday the yellow light did not come on. So, I turned the power saver back on last night and unfortunately today the yellow light came back on when I turned the box back on. Perhaps it may have something to do with using the Device Settings, Power Preferences, Power Saver? It used to give me options on how soon to power down, one, two, or three hours, etc. Now I only get the on or off option. No problems with the yellow data light until November 1 of this year.
farkj
New Contributor
5 years ago
I have the same issue and it will not go away
- JonathanJ
  Former Moderator
  5 years ago
  @Farkj@aol.com
  
  This light is displayed during any transfer of information to or from the box. There is no issue or fault for the receiver, we are aware of the change to the receiver, and as we continue to develop our products, changes to the display may occur from time to time.
  
  Jonathan J
  Cox Moderator
  - farkj
    New Contributor
    5 years ago
    It is constant

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Data Light Yellow

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