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jpeg's avatar
New Contributor

Data Cap

Congratulations..... after having me as a customer at two addresses for a total exceeding 35 years, you have finally managed to force me to leave.

Most companies have limited their greed to a max of $50 a month in overages...NOT COX.

Some companies offer an upper tier for unlimited data...NOT COX

Some companies don't even enforce a cap for customers that use multiple services...NOT COX.

What does COX want to do...charge me $200 extra a month to exceed a 2tb cap that they took away in the middle of the night and changed to 1tb, to increase their profits.

At that price, do you realize I could sign up for three Ultimate tiers at the same address, cause more of the imaginary network congestion you claim and still pay less than what you greedy bast#ds want?

Let this serve as my two month grace period before I cancel TV, INTERNET and PHONE service. I'll be calling you soon.

  • Hello everyone, 

    With our current Internet packages, the vast majority of our customers do not come close to exceeding their monthly data plans. Cox offers a Data Usage Meter to help customers monitor their daily, monthly, and historical data usage. It is available in My Account and the Cox Connect mobile app. The usage meter is updated daily with usage from the prior day. The Data Usage Meter has been tested for accuracy by Cox and Netforecast, an independent third party.

    To learn more please visit

    We appreciate your comments and I've shared your thoughts with leadership for review.

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  • Hi, Internet speed is the measure of how quickly information is transferred to your device. Data usage is the measure of how much data you’re consuming. Faster speeds do not mean you will hit your data cap faster. It would just deliver it to you faster.

  • zaery's avatar
    New Contributor

    Uhhhhh.... what? The data cap is 1TB. If you receive data faster, then you can get to 1TB faster.

  • zaery's avatar
    New Contributor

    I read that this morning, because it was in the email I got that detailed how unfairly you're increasing my prices.

  • Rygrath's avatar
    New Contributor

    Seriously. I just received that email too. My household streams media from various sources all the time from Hulu, Amazon, Netflix, etc. With HD material 1TB will be used up in a few days.

    TimeWarner has it right. You get what you pay for, unlimited usage. It's the 21st freaking century. People are streaming and this is just a move showing how unethical their practices are to dive deeper into your wallet. Absolute trash as far as I'm concerned. If you have problems delivering promised speeds to people, build a better infrastructure. Modernize, adapt, improve services. Don't try to steal money out of my pocket because you can't deliver.

    I'm now shopping for a different provider and you will be receiving a call very shortly to cancel services.

  • fliceflo's avatar
    New Contributor

    This might be the most ignorant thing I have ever read. "Faster speeds do not mean you will hit your data cap faster." Uhhhhh yes it does.

    As OP said how can cox honestly justify a data cap that you can hit IN LESS THAN 8 HOURS on a 300mps connection speed? WTF is this nonsense. I will be looking for a new company for internet even if it is just out of spite at a slower speed.

  • ViNNyDi's avatar
    New Contributor

    This is a bad move especially for those who exceed the 1TB cap and cannot sign up for the 2TB Gigablast service if it is not available in their area. My household averages around 1.5TB which will add an additional $100 dollars to my bill. The cost of the overages is more than the plan itself. I have found another company in my area that provides unlimited internet and will switch once the grace period ends.

  • JHellmann's avatar
    New Contributor

    Ya unfortunately Cox has decided to spit in the faces of their consumers. They say only 98% of people are affected. Maybe for now. Until they start tweaking the caps to milk more money out of us. Thanks COX, you started something that will inevitably hurt you. I would be surprised if people veer away from you.

  • Rygrath's avatar
    New Contributor

    Thank you fliceflo. I don't know what's so hard to understand about that concept. The faster your speeds, the faster you can hit your limits. And Cox is talking about getting Gigaspeeds out. What a joke. What's the point of that much speed so you can smoothly stream 4K content, if you'll use your allotted cap in less than a day?

    The greedy CEOs, accountants and share holders must be sporting some stiffies of all the money they'll collect on overage charges. 

    And this folks is why you don't allow companies to create monopolies. They become corrupted greedy entities looking for anyway to screw the consumer over. Cause, if there's no competition, then you have no choice but to stay with them.

    Luckily in my area, I don't have that problem. I've spread this along to all those I recommended Cox to. We are all now going to be cancelling services and going to one of their competitors. But, don't worry, they've already calculated the loss will be covered by those extra fees.

    Make BILLIONs of dollars a year and can't be bothered to invest in better infrastructure. What happens when 8K video comes along? The technology of the internet is increasing everyday as these dinosaurs are stuck with ancient practices. Disgusting.

  • asdfasdf's avatar
    New Contributor

    by the way cox I noticed how convenient it was that you exempt your own streaming services from the list of things that use the data cap.  

    Cox runs on a Hybrid Fiber coax network, both the tv and internet run on the same lines.  There is no congestion problem being alleviated here. This is a violation of net neutrality plain and simple you are imposing a limit on our service and then providing exemptions to your own products.

    This is such a transparent attempt to get at the people who are cord cutters or left you for direct tv.  

    I was a cox employee, and have been a cox customer for 10 years and I will be looking to century link for my internet shortly.