Forum Discussion

amanda110's avatar
amanda110
New Contributor
25 days ago

Crap equipment. Crap company

I have had Cox for tv and internet for 20+ years. The first 10 or so were average.  The last 10+ has been horrible. Every year we have issues with the tv or DVR or both and have to have techs come to the house and install”new” updated devices.   Routers, DVRs, etc.  There is always an excuse as to why. Just today, 1 Dec 2024, our DVR is not playing back recorded show properly. It starts, stops, and freezes about every 1 minute. Really Cox?  AGAIN!  So, let me guess, we need yet another tech visit and tech refresh?  All of this wonderful, reliable service for $200+ a month. Why?  Why, I ask myself every year. Hello Verizon, here we come. Bye-bye Cox.  YOUR SERVICE AND EQUIPMENT IS HORRIBLE. !!!!!

  • LisaH's avatar
    LisaH
    Moderator
    25 days ago

    Hi amanda110. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    24 days ago

    How is your internet service? Are you using wireless boxes or coax? If coax, regular DVR or cloud DVR? Have you considered switching to a streaming service like Youtube TV?

    I actually had Verizon FIOS, and while their internet was GREAT, their new TV service is pretty bad. Their old TV service(which is still used in some areas) was a lot better but now they try to put everyone new on FIOS TV+. See post here. so watch out. grass is always greener on the other side. I moved and now have Frontier fiber. They don't even sell TV service to new customers anymore, except to resell Youtube TV.