Cloud DVR

Question

Have ongoing DVR malfunction since the upgrade. Have called numerous times to report issues with DVR and have been basically lied to . Finally was told by representative that it's a nationwide problem and Cox is not going to give any account credits till they figure it out 😕 in other words go pound sand.&nbsp;

melisa_rothas · Answer

It would appear COX is intentionally with-holding the iCloud service as I see multiple postings stating they were talked into system upgrades, only to find no improvement in service. I too spent 2 hours on the CHAT until they finally offered me an upgrade, for which I declined.&nbsp; COX needs to provide the older style DVR that maintains the recordings on your equipment and no out in the cloud.