Forum Discussion
- JerryContributor II
Experiencing the same thing in the San Diego market.
- mattyroNew Contributor II
Last night Billions and Westworld along with some others freeze picture, no sound for a second or 2 then goes back to normal . Happens twice every half hour.
- LatitiaSModeratorHi Mattyro,
I am sorry to hear of your video issues. You mentioned it happens twice every half hour. Can you confirm the distortion still taking place?
Latitia
Cox Support Forums Moderator
- rsanetNew Contributor
Also in San Diego area. I called tech support and they told me I needed to upgrade my speed and modem. Have done the former so far with no results. I have the same issue on USA channel also.
- TamaralinaNew Contributor
San Diego also, premium channels, very annoying!
- bryaninphxValued Contributor
I actually think it may be all Turner Broadcasting channels feeds, as TBS is also doing the same thing.
- BeckyModeratorHi Bryan, you might be onto something! When you have an opportunity, check to see if the audio stuttering is occurring on other Time Warner channels, such as 1045 truTV, 1026 TNT, and 1071 TCM. Thanks! -Becky, Cox Support Forums Moderator
- bryaninphxValued Contributor
I recorded "The Tesla Files" on History last night and it did the same thing, but History is an A&E channel.
I'll test a few other Turner channels.
- bryaninphxValued Contributor
Still happening on CNN (2:20pm - 06/03/18)
- bryaninphxValued Contributor
HGTV is also doing the same thing, though not as often
- rsanetNew Contributor
what did they suggest you do?
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