Forum Discussion

bryaninphx's avatar
bryaninphx
Valued Contributor
7 years ago

CNN (1036 in PHX, AZ) is Freezing Audio/Video every 10min or so and has been for the last day or two, its very annoying.

 and has been for the last day or two, its very annoying. This is very similar to the MSNBC Issue on May 3, 2018 but without the colorbars. I called Cox Tech Support and they confirmed others have ...
  • mattyro's avatar
    mattyro
    7 years ago

    Last night Billions and Westworld along with some others freeze picture, no sound for a second or 2 then goes back to normal . Happens twice every half hour.

Jerry's avatar
Jerry
Contributor II

Experiencing the same thing in the San Diego market.

rsanet's avatar
rsanet
New Contributor
7 years ago

Also in San Diego area. I called tech support and they told me I needed to upgrade my speed and modem.  Have done the former so far with no results.  I have the same issue on USA channel also.

  • Tamaralina's avatar
    Tamaralina
    New Contributor
    7 years ago

    San Diego also, premium channels, very annoying!

    • rsanet's avatar
      rsanet
      New Contributor
      7 years ago

      yes it is.  is there a fix?

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Rsanet and Tamaralina, the issue affecting the Starz and Encore channels in the San Diego area has been resolved. Are all of your channels working correctly at this time? -Becky, Cox Support Forums Moderator