Forum Discussion

bryaninphx's avatar
bryaninphx
Valued Contributor
7 years ago

CNN (1036 in PHX, AZ) is Freezing Audio/Video every 10min or so and has been for the last day or two, its very annoying.

 and has been for the last day or two, its very annoying. This is very similar to the MSNBC Issue on May 3, 2018 but without the colorbars. I called Cox Tech Support and they confirmed others have ...
  • mattyro's avatar
    mattyro
    7 years ago

    Last night Billions and Westworld along with some others freeze picture, no sound for a second or 2 then goes back to normal . Happens twice every half hour.

Jerry's avatar
Jerry
Contributor II
7 years ago

Experiencing the same thing in the San Diego market.

  • mattyro's avatar
    mattyro
    New Contributor II
    7 years ago

    Last night Billions and Westworld along with some others freeze picture, no sound for a second or 2 then goes back to normal . Happens twice every half hour.

    • LatitiaS's avatar
      LatitiaS
      Moderator
      7 years ago
      Hi Mattyro,

      I am sorry to hear of your video issues. You mentioned it happens twice every half hour. Can you confirm the distortion still taking place?

      Latitia
      Cox Support Forums Moderator
  • rsanet's avatar
    rsanet
    New Contributor
    7 years ago

    Also in San Diego area. I called tech support and they told me I needed to upgrade my speed and modem.  Have done the former so far with no results.  I have the same issue on USA channel also.

    • Tamaralina's avatar
      Tamaralina
      New Contributor
      7 years ago

      San Diego also, premium channels, very annoying!

      • rsanet's avatar
        rsanet
        New Contributor
        7 years ago

        yes it is.  is there a fix?