Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
Wohoohoo Alleluia!!!
I see 3days of history in Call History!!!
Hers's another odd one. Call records are limited to 18 rows in the All tab unless 7 Days is selected. Then you get 19 rows. There seems to be a lot of weird stuff happening in this program.
Call records displayed in the All tab are limited to 18 rows, not a specific number of days as previously thought. An attempt to scroll down past 18 rows in All causes continuous buffering. The Missed tab can be scrolled to the bottom, even with 120 days selected. Call History had a similar issue in April 2023 that prevented scrolling down past 10 rows. That issue was fixed a lot faster than this one.
Curt, thank you for this additional bit of information. I will add it to the information we are compiling as teams continue to work to resolve the issue.
While you're at it, you might also include that the Call History download function doesn't work either. I sent this heads-up email about it to Cox last night.
I tried downloading call records from the All tab. The downloaded file was empty and call records in the All tab were cleared to a blank screen until a different tab was selected, Days was changed, or some other event caused the same 18 rows to be displayed again.
I received this reply from Cox.
Is this issue with the audio not playing on all recordings you tried to download or a specific recording?
Until this Cox reply, there had been absolutely no mention of "audio" or "recordings" anywhere in the conversation. This sounds more like a reply to a DVR issue than to Call History. I suggested the Cox rep stopped reading at "downloading". They didn't like that.
The earliest call record displayed in the All tab is from 01/23/2025, regardless of Days selected. Since that's 8 days, it can't be because the 7 Days criteria is always being used in place of the Days option selected. This could indicate a larger issue. Call records earlier than the first date may not be available and may never be.
Today, 1/30/2025, 11:00 AM PST, in Voice Tools, clicked on Settings and a message came up "We are currently experiencing technical difficulties to load your profile." Subsequent attempts just go into a loop of what follows after entering your password when signing in to your account. This is the first time this has happened to me since the Call History failed in mid-December. I'm hoping this means they are installing the fix.
Nevermind.
Call History still doesn't display call records in the All tab if there are new or saved voice mail messages. Deleting voice mail messages causes call records for the past 6 days to display in the All tab immediately (for me). If your All tab is blank, use phone code *298 to access voice mail and delete all messages. Note: Deleted voice mail messages can't be recovered. If a voice mail message needs to be retained, be sure to download the .wav file to a secure location before deleting the message. Also, this may not work for you.
Continuous buffering occurs while in the All tab. This buffering doesn't occur while in Missed. Call records display in Missed for up to 120 days but end with 12/18/2024.
An outgoing call record to (256) 724-7534 (voice mail) is created when an incoming call goes to Voice Mail.
No call records are displayed in Missed or All for dates between 12/18/2024 and 01/05/2025. Call records for those dates will probably never be available.
If the things mentioned don't work the same for you, you could try adjusting Spam Blocker settings. I have High and Medium set to "Send to Voicemail" and Low set to "Allow", but this may not matter.
Voice mail messages are no longer preventing call records from displaying in the All tab, if they would otherwise be displayed. There's no need to delete voice mail messages now.
I have the same problem of no call history no matter what tab I use, all, or 30,60...120 days.etc. Got an email a few days ago from Cox apologizing etc. saying they are aware of the issue and are working diligently to fix it. They suggested choosing all calls, which I have been doing! So it looks like we're stuck in limbo until Cox figures out the problem. Did you have this issue before Cox overhauled their cloud dvr in Dec.? They warned all recorded programs saved before a certain date would be removed. Woder if it effected the call log?
This is unrelated to Cloud DVR or anything else pertaining to TV. There's a long history of issues with Call History, no pun intended, but this is one of the longest in duration and most widespread.
Is there a way to further escalate up the chain? Really freaking ridiculous.
Three years ago it took 126 days to fix the same problem. I lost 6 days of calls. Several of us have been emailing Cox. My last one was a few days ago but didn't receive a response which is unusual. There is some speculation that Cox sends the call data to a third party which is who does the report which means Cox has to be expediting them.
MasterMyDomain, sorry to hear you didn't get a reply to your email. Contact us again and we will be sure to reply. We are aware concerns remain and look forward to having some feedback as soon as possible.
I apologize that call history is not showing at this time. I understand this is impactful and apologize for the wait. We are aware of this issue and continuing to work to get it resolved.
Amazing that this is still an issue..I still, like others, have absolutely no call history no matter how I sort etc. Cox is more interested in selling you fiber and cell phones/plans.
I mentioned previously here, and in an email to Cox, that shortly after the Call History stopped working I stopped getting robocalls and perhaps this was a related issue. I test the phone every day with my cell phone & friends/neighbors calls and it works. Today I received 4 robocalls so far. Their Caller IDs all appeared on the TV and I was able to do a search on them to make sure it wasn't anyone I know. At least one was listed with Nomorobo as a spam call from AT&T to switch to their fiber-optic system recently installed in my neighborhood. With no Call History for over 5 weeks, and a 126 day failure 3 years ago, and 2 shots of trequila, AT&T is getting prettier.
Robocalls continued today. None of the calls are showing the "Spam?" warning at the start of the Caller ID.
I'm sorry you've continued to have trouble with robocalls. We'd be glad to further review this issue. Please email our team at cox.help@cox.com
Thank you.
