Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
Call records displayed in the All tab are limited to 18 rows, not a specific number of days as previously thought. An attempt to scroll down past 18 rows in All causes continuous buffering. The Missed tab can be scrolled to the bottom, even with 120 days selected. Call History had a similar issue in April 2023 that prevented scrolling down past 10 rows. That issue was fixed a lot faster than this one.
Curt, thank you for this additional bit of information. I will add it to the information we are compiling as teams continue to work to resolve the issue.
While you're at it, you might also include that the Call History download function doesn't work either. I sent this heads-up email about it to Cox last night.
I tried downloading call records from the All tab. The downloaded file was empty and call records in the All tab were cleared to a blank screen until a different tab was selected, Days was changed, or some other event caused the same 18 rows to be displayed again.
I received this reply from Cox.
Is this issue with the audio not playing on all recordings you tried to download or a specific recording?
Until this Cox reply, there had been absolutely no mention of "audio" or "recordings" anywhere in the conversation. This sounds more like a reply to a DVR issue than to Call History. I suggested the Cox rep stopped reading at "downloading". They didn't like that.
Curt, I apologize that the response was not what you expected. I see the email and it looks like the agent understood the problem as downloading voicemails rather than the call log. I appreciate your feedback and will pass along this info too.
