Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
Call History still doesn't display call records in the All tab if there are new or saved voice mail messages. Deleting voice mail messages causes call records for the past 6 days to display in the All tab immediately (for me). If your All tab is blank, use phone code *298 to access voice mail and delete all messages. Note: Deleted voice mail messages can't be recovered. If a voice mail message needs to be retained, be sure to download the .wav file to a secure location before deleting the message. Also, this may not work for you.
Continuous buffering occurs while in the All tab. This buffering doesn't occur while in Missed. Call records display in Missed for up to 120 days but end with 12/18/2024.
An outgoing call record to (256) 724-7534 (voice mail) is created when an incoming call goes to Voice Mail.
No call records are displayed in Missed or All for dates between 12/18/2024 and 01/05/2025. Call records for those dates will probably never be available.
If the things mentioned don't work the same for you, you could try adjusting Spam Blocker settings. I have High and Medium set to "Send to Voicemail" and Low set to "Allow", but this may not matter.
I have the same problem of no call history no matter what tab I use, all, or 30,60...120 days.etc. Got an email a few days ago from Cox apologizing etc. saying they are aware of the issue and are working diligently to fix it. They suggested choosing all calls, which I have been doing! So it looks like we're stuck in limbo until Cox figures out the problem. Did you have this issue before Cox overhauled their cloud dvr in Dec.? They warned all recorded programs saved before a certain date would be removed. Woder if it effected the call log?
This is unrelated to Cloud DVR or anything else pertaining to TV. There's a long history of issues with Call History, no pun intended, but this is one of the longest in duration and most widespread.
Voice mail messages are no longer preventing call records from displaying in the All tab, if they would otherwise be displayed. There's no need to delete voice mail messages now.
