Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
Is there a way to further escalate up the chain? Really freaking ridiculous.
Three years ago it took 126 days to fix the same problem. I lost 6 days of calls. Several of us have been emailing Cox. My last one was a few days ago but didn't receive a response which is unusual. There is some speculation that Cox sends the call data to a third party which is who does the report which means Cox has to be expediting them.
MasterMyDomain, sorry to hear you didn't get a reply to your email. Contact us again and we will be sure to reply. We are aware concerns remain and look forward to having some feedback as soon as possible.
I apologize that call history is not showing at this time. I understand this is impactful and apologize for the wait. We are aware of this issue and continuing to work to get it resolved.
