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Danielvanhorn's avatar
Danielvanhorn
New Contributor
4 years ago

You charge me for going over usage but don’t refund when your service goes out??? You charge me for gigablast but the service has NEVER been that fast.

You charge me for going over usage but don’t refund when your service goes out??? You charge me for gigablast but the service has NEVER been that fast. How can you teach your customers with such disrespect?  These are some reasons most customers HATE cable companies. 

bad service
  • LatitiaS's avatar
    LatitiaS
    Moderator
    4 years ago
    Hi Danielvanhorn,

    We want you to enjoy your services and if you are experiencing problems we can help. Please if you would send us an email to cox.help@cox.com with your name and address so we can investigate what the issue may be. Please be sure to include the URL. We look forward to working with you.

    Latitia
    Cox Support Forums Moderator