WiFi Intermittent with New Cox Panoramic Gateway
About 6 weeks ago, Cox dropped their 300 Plan and was forced to get a new plan. I upgraded to Ultimate, and was advised I should replace the older Panoramic wifi device. Ever since, we experience intermittent WiFi drops. No particular time of day. Tech Support ran online test and suggested I replace the modem. The replacement I received was the same model, but obviously one that was turned it (more on that in a moment).
After several chat sessions, an agent said the Ultimate plan will only support 7 devices. I had never heard that before. We don't concurrently have more than 5 use, but we will have about 10 connected (5 or more idle (not in use but connected)), and more disconnected. Is it true that Ultimate Plan only is supported up to 7 devices?
Also, I have an HP laptop. And there is a strange coincidence that occasionally when I turn it on, the WiFi will drop.
Lastly, the Gateway Event Log provides this information that seems to correspond to WiFi drops.
|[Harvester]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting||2020/9/06 08:18:03||Notice|
Any help appreciated.