ColleenD
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Re: Modem hardware requirements for upload speed
Customers would still need to use a compatible modem from https://www.cox.com/residential/support/cox-certified-cable-modems.html to achieve subscribed speeds. Using your example of the Go Even Faster tier, you'll notice that the Cox issued 3.0 modems on the list state "up to 10 Mbps upload" for this speed tier. The same would be true for other manufacturers with similar channel bonding capabilities.7Views0likes3CommentsRe: Modem hardware requirements for upload speed
WiderMouthOpen When a new customer enters their address on our site it will only offer speeds available at that location. The same would go for a current customer who signs into their account on cox.com. The broadband facts label will confirm the available speeds. This all happens on the back end based on the network architecture you referenced from the published speed info. I hope this sufficiently answers your question, as it's the only information we have available.17Views0likes5CommentsRe: Modem hardware requirements for upload speed
WiderMouthOpen TBH, I'm not sure the information you're requesting is even available for public consumption, as it may be proprietary. I can ask, and you won't even need to email us. I (or another member of our team) will follow up here with any information we have.27Views0likes1CommentRe: Modem hardware requirements for upload speed
WiderMouthOpen I'm not a network engineer, so I'm going to admit that I don't know, mostly because network architecture details don't impact the average user. Let's not derail OP's post. if you have any questions not related to this thread you know where to reach us 😊44Views0likes2CommentsRe: Arris SB6190
WiderMouthOpen Honestly, I haven't done a ton of research into our upload requirements. From what I've seen when checking specs on different modems, approved devices are aligned with the tiers they are compatible with by our back office teams, and I know our network provisioning and engineering practices are designed to enable customers to receive the speeds they are subscribed to. Once OP confirms what device they are currently using we'll be able to dig a little deeper into what might be going on.55Views0likes0CommentsRe: Arris SB6190
ddowie8 I'm sorry to hear you are experiencing speed instability. I know this would frustrate me too. I was able to locate your account using your forum credentials to check your modem's connection to our network and everything looks good. Are you still trying to connect with the SB6190? Please confirm that your modem is rated for subscribed speeds. https://www.cox.com/residential/support/cox-certified-cable-modems.html I see you've gotten some input from another community member. (Thanks, WiderMouthOpen!) Please feel free to continue troubleshooting here, but keep in mind that some issues will beyond the scope of support available from our users. If you need additional assistance once you have exhausted troubleshooting on your end please send us an email containing your full name, complete street address, detailed description of the issue, and a link to your forum post to cox.help@cox.com. If you prefer, you can also reach our forums moderators via social media on Facebook, Twitter or Instagram.62Views0likes2CommentsRe: Internet upload speed dropping.
AsianInvasion Thanks for joining our community forums! Welcome to our community. I tried to locate your account using your forums credentials so I could review your modem's connection to our network, but the email you used to register for our forums doesn't seem to be tied to your account. While the minimum supported DOCSIS version depends on your Cox Internet package, we recommend using a DOCSIS 3.1 modem or gateway for an optimal internet experience. Please reference the currently supported devices at https://www.cox.com/residential/support/cox-certified-cable-modems.html. Should you opt to choose a different device. (Changing to a DOCSIS 3.1 modem is not a guarantee for a resolution, but it does future-proof you somewhat when it comes to any speed increases we may push out, and 3.1 modems offer more efficient performance that the 3.0 counterparts.) Given your experience when contacting support so far, I understand if you'd like to continue to troubleshoot with our community members. Please keep in mind that some issues will beyond the scope of support available from our users. If you need additional assistance once you have exhausted troubleshooting on your end please send us an email containing your full name, complete street address, detailed description of the issue and a link to your forum post to cox.help@cox.com. If you prefer, you can also reach our forums moderators via social media on Facebook, Twitter or Instagram.8Views1like0Comments