ColleenD
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Re: Excessive Data use numbers
Rdcotton I totally understand how confusing this could be, and I'm glad to hear you are being proactive in checking the connected devices. Are you using any new apps to performs backups, or new streaming services? You can use the Panoramic Wifi app to configure profiles and monitor time online to see if it can help narrow down anything unusual. This won't give a usage breakdown of actual usage by profile or device, but might help you gain insight into how your data is being used based on the activities you'd use devices for. You can learn more about Active Time Alerts and Active Time Details at https://www.cox.com/residential/support/cox-panoramic-wifi-app-features.html. You can also reference your Data usage meter under and click the Data usage activities button to see how your usage is being categorized to see if this information helps narrow things down for you.36Views0likes0CommentsRe: Excessive Data use numbers
Rdcotton Thanks for your post! I would have the same concerns if I saw a big jump in usage. I know you've said that you are not doing anything out of the ordinary, but I'm curious to know if any new devices have been added to your home network, or if any configuration changes have been made to things like home surveillance or other smart home devices. Continuous vide recording can be a data hog. Ort could be something as simple as a new smart car, hybrid or EV uploading data to the manufacturer, or a new 4k capable TV, phone or tablet, etc. where a streaming service video resolution is set to the high end. Hopefully our community members can join the conversation and make other suggestions on what to look for on your end that we wouldn't be able to see from the provider side. If you need to discuss your account in detail please email us at cox.help@cox.com with your full name, complete street address, details of your concern and a link to your post.50Views0likes4CommentsRe: Internet service is out again
Bernard6680 It seems we've disappointed you and I am sorry we've let you down. I want you to have the reliability you expect. Cox has added network alerts to the Cox App as we've received feedback over the years from customers wanting to know when we're aware and working on solutions. As for details, I understand transparency is important. I apologize there isn't much detail we have but please know that when our crews are aware of an issue we strive to provide a solution as quickly as possible. If you need to discuss any details relating to your account, please reach out to us via a more direct route, as we would never ask you to share your personal information publicly in our Community Forums. For account specific concerns we ask that you please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Titter/X @CoxHelp, or visit us on Facebook.69Views0likes2CommentsRe: How to continue to the next episode.
Dahomey Welcome to the Cox family, and to the Cox Community Forums. I know changing to something new can take a bit to get used to. For your first concern regarding next episodes, try pressing the Contour button then navigate to the gear for settings, then >preferences>general>next episode suggestion>on. Regarding the pausing of recorded programs, There is not a setting to change the length of the pause allowed. The recording will automatically exit after being paused for a while. You can press the last button on the Contour remote to return to the recording you were previously viewing and can resume viewing from there. I hope this helps. Please let us know if you if you have any other questions.28Views0likes5CommentsRe: streaming app for the popular streaming devices
KenKK Thank you for your feedback. I'd hate to see you go, but understand needing to save money where you can. Please see https://www.cox.com/residential/tv/streaming-devices.html for our streaming options available to our Internet only subscribers.23Views0likes0CommentsRe: Cox System Updates Affecting DVR Recording
Thank you for letting me know. I have reported the issue and it is being investigated. I do want to let you know that one of your attempts to email us have been received, so all messages are getting through to us. We will reply to your email shortly.38Views0likes0CommentsRe: Cox System Updates Affecting DVR Recording
Otaye_in_AZ I understand your concern and don't want to see you go. I know how much my own family depends on our DVR, so I'd love to help. Please email us at cox.help@cox.com with your full name and complete street address, a link to your post, and details of your concern so we can investigate.379Views0likes2CommentsRe: Agent canceled an order but did not issue a return label
CurtB , as I said, this case was an exception. The policy is correct as it currently stands and will be updated by those in charge of such decisions as it is necessary. Since this issue has been resolved, and is not a subject matter another community member could assist with I am going to lock the thread.10Views0likes0Comments