ColleenD
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Joined 13 years ago
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Re: intermittent internet - Day 5 of an outage
Hi, Jbrjr01 I have moved your comment to it's own thread since you are referencing a different topic than the OP. I see that we are monitoring an intermittent service impacting issue in your area. Outside of any impacts caused by something like a commercial power outage, it doesn't look like you should be completely without service. Since I was able to locate your account with your forums credentials, I've checked the area, and service should be working right now. Your modem is showing online, and is responding well to testing, indicate it has a good connection to our network currently. If you experience any further impacts, you can email us at cox.help@cox.com with your info and a link to your forum post.86Views0likes6Comments- 16Views0likes0Comments
Re: Not Receiving DOCSIS 3.1
caseypuryear Thanks for clarifying. I'm not sure why you are unable to access the web manager. I'm not aware that we are blocking this access, but to be honest, our support for retail equipment is limited. I'm happy to check things from our end., but we would never ask you to share any account information publicly. Please email cox.help@cox.com with your full name, complete street address, details of your concern and a link to this thread. please also include results of a speed test from www.speedtest.net.27Views0likes2CommentsRe: Not Receiving DOCSIS 3.1
caseypuryear Welcome to our Community Forums! Thank you for your post. I'm sure our active member here will jump in to provide assistance soon. In the meantime, I tried to locate your account using your forums credentials, but was unsuccessful, so I have been unable to review your equipment's connection to the Cox network. When you say you are not receiving DOCSOS 3.1, what do you mean? Are you having speed issues? Was the trouble present prior to switching to the SB8200? As for accessing the modem's web manager, you can find instructions for access in the user guide located at https://www.cox.com/content/dam/cox/residential/support/internet/print_media/Arris_SB8200_user_guide.pdf.37Views0likes5CommentsRe: Cancel service
Hello, Andreajohn I'd certainly hate to see you go. While we are able to offer support for many other needs, the team of Moderators here in our forums is unable to close your account. You can arrange to close your account by speaking with an Account Specialist. You can currently reach someone Monday - Friday: 8am - 8pm or Saturday: 9am - 6pm by calling 888-438-6673 and choosing the option (5) to remove or downgrade service. If you would like to discuss other account options please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread.39Views0likes0CommentsRe: Mobile network not available…
Tira24 I can see how this would be frustrating. If you haven't already done so, please restart your device, and try moving to another location in your home to see if you can pick up the mobile network. Wifi Calling is not yet available on all Cox mobile devices, so if Wifi calling is on and not working, I recommend making sure that feature is turned off. You can see here for enabling Wifi Calling https://www.cox.com/residential/support/enabling-your-cox-mobile-device-for-wifi-calling.html. If you share what device you have, a moderator or community member may be able to provide more assistance. If turning off Wifi Calling, restarting your device, and moving to another location to improve the mobile network signal doesn't help please email cox.help@cox.com with your full name, complete street address and a description of the trouble you're having so we can investigate for you. If you prefer, you can also reach us on Twitter/X @CoxHelp, or visit us on Facebook.14Views1like1CommentRe: Internet service
rhronda43 Welcome to the Cox Community Forums, where customers can discuss technical topics relating to Cox services with other customers. I'm so sorry to hear that you are having trouble. I too like to get the best bang for my buck and know it can be frustrating when things aren't working the way you'd expect. I certainly don't want to see you go. We are unable to discuss ending service via forums. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. To discuss any technical or billing issues, please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook. If you are set on closing your account, you can make arrangements to do so by speaking with an Account Specialist. You can currently reach someone Monday - Friday: 8am - 8pm or Saturday: 9am - 6pm by calling 888-438-6673 and choosing the option (5) to remove or downgrade service or visit https://www.cox.com/residential/contactus.html for current hours and local phone numbers. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.23Views1like0CommentsRe: Technician Fee
jackieosoria Welcome to the Cox Community Forums, where customers can discuss technical topics relating to Cox services with other customers. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.34Views0likes0CommentsRe: Disconnect Service
Rodenparker Thank you for visiting our Cox Community Forums. I'm sorry to hear you have changed providers. If there is anything I can do to change your mind please email me at at cox.help@cox.com with your full name, complete street address and details of your experience. Our forums moderators are unable to close your account. You can arrange to close your account by speaking with an Account Specialist. You can currently reach someone Monday - Friday: 8am - 8pm or Saturday: 9am - 6pm by calling 888-438-6673 and choosing the option (5) to remove or downgrade service or visit https://www.cox.com/residential/contactus.html for current hours and local phone numbers. For your equipment return, please see https://www.cox.com/residential/support/returning-your-cox-equipment.html to determine what needs to be returned and your options for returning Cox equipment. The purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread.3Views0likes0Comments