ColleenD
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Re: Box keeps resetting
Chiefjvasquez It sounds like the box isn't getting signal. I tried to locate your account to check your equipment using your forums credentials but was unsuccessful. Is the box new or just the TV? Can you share some info on how the box is connected to the cable outlet? If this is a new install you can find support documents at https://www.cox.com/residential/support/selfinstall.html You can also use SmartHelp at https://www.cox.com/residential/support/troubleshooting-service-issues-using-smarthelp.html or in the Cox app. If you are unable to resolve the issue with the available self help tools please email at cox.help@cox.com us with your full name, complete street address, details of your concern and a link to your post here. You can also reach us on Twitter at @CoxHelp, visit us on Facebook if you prefer.19Views0likes0CommentsRe: Hi My cable is the entire house has been out since last night!
gftsaustin Oh, no! I'm so sorry your service has been impacted since late Tuesday. I know how important it is to stay connected to the things you care about and enjoy. I was able to locate your account using your forums credentials and see we have someone working right now to restore service in your area. There is an outage alert in the Cox app. Outage info and account-specific alerts are available at your fingertips when you sign in to the Cox App. Alerts in the app are updated in real-time. Learn more at https://www.cox.com/residential/learn/cox-app.html. Check out the Contour app to watch your favorite programming on most channels. While there's no estimated time of repair right now, I do see that your equipment is currently online. It should be working right now, but you may see interruptions while our teams continue to work. We value your business and want to be sure all of your concerns are addressed. If you are still having trouble once the outage alert has cleared please try power cycling your boxes and if trouble continues after a reboot please email our team at cox.help@cox.com with your full name, complete street address, a description of the trouble and a link to your post here in forums.5Views0likes0CommentsRe: Cox service Techs
cullenmomson Thank you so much for your kind words! I have edited your post to protect the technician's privacy, since our community forums are a public platform visible to anyone. I was able to use your forums login to locate your account and share your feedback, so you won't need to email us. I'm so happy to hear that Aldrin was able to turn around your experience with positive results! Thank you again for taking the time to share!24Views0likes0CommentsRe: Cox Panoramic Wifi app
fireole I'm sorry to hear you're having trouble with your service after moving. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.82Views0likes0CommentsRe: Outage in Omaha
nich3439 I work from home too, so I know exactly how important it is to remain reliably connected. I know how frustrating outages can be especially when they affect your livelihood. Since our community members aren't able to help with an outage situation I ask that you please email us at cox.help@cox.com with your full name, complete street address details of the issue and a link to your post. sjy Please believe that we would rather your service was working too. Please understand that when we apply credit the system calculates a prorated amount. The total credit is determined from the monthly rate divided by 30, then multiplied by the number of days impacted. The Cox app is a great place to check for outage or other account alerts. If you're still having trouble but there's no alert displayed please email cox.help@cox.com with your full name, complete street address and a link to your post.56Views0likes0CommentsRe: Live and cloud recorded video low quality
tyoder325 With Panoramic Wifi, You can manage your wifi bands in the Cox Wifi app. With the app open, Click Wifi at the bottom Click View Wifi Equipment (near the middle of the screen) Click Advanced Settings Click Wifi Bands (near the bottom) Once here, Click edit to the right of the band you want to change. To edit the channel, you'd have to uncheck the Use suggested channel settings radio button. Change the channel Click Apply at the bottom of the screen. I'd recommend leaving the channel width on auto. Repeat this for each band you want to change.12Views0likes5CommentsRe: Live and cloud recorded video low quality
Hello everyone. I just wanted to step in here and let you all know that we are aware of an issue with DVR playback impacting some customers, where after fast forwarding, the resumed content is blurry for a brief period before returning to normal. Some customers are also seeing reduced quality on recordings, or playback errors (including error XRE-06014). Fix agents have been engaged, have isolated the cause and are working to address performance issues. At this time, we do not have a timeline or estimated time of repair available, but please know this is a priority, and we look forward to returning to you the service I know we all depend on. For any issues where your live TV is impacted in any way, or issues outside of what I described with playback of recordings please email us at cox.help@cox.com296Views1like16CommentsRe: Cox doesn't actually provide the internet speeds I pay for
flambeau I'm sorry to hear you're still having trouble. Please believe me when I say I want your service to work properly as much as you do. I tested your modem's connection to our network and am not currently detecting any signal issues, packet loss, or latency. Since the last visit didn't resolve the issue you're experiencing our next best action would likely be to have another tech come out. We can do a lot remotely, but some things require a tech to be onsite, as they can see more in depth what's going on within our network, and are able to troubleshoot at various connection points, which can't be done remotely. I recommend emailing us at cox.help@cox.com to set something up. If you regularly experience trouble before 7pm, it would be best if we can secure an arrival window when you most often have trouble, but our home techs are able to set up monitoring of your connection outside of their regular working hours that may help identify what's going on.10Views0likes0CommentsRe: Audio missing on Fox Nation program
Beau23 At this time we don't have an update available, but I can confirm we are still working with the distributor to get the replacement content loaded. Please know that this is a priority for us but we do not own or create the content so we are limited in the actions we can take to get this corrected without partnering with the provider. I apologize for any inconvenience the trouble has caused.315Views0likes0Comments