ColleenD
Moderator
Joined 13 years ago
User Profile
User Widgets
Contributions
Re: Cox System Updates Affecting DVR Recording
Thank you for letting me know. I have reported the issue and it is being investigated. I do want to let you know that one of your attempts to email us have been received, so all messages are getting through to us. We will reply to your email shortly.34Views0likes0CommentsRe: Cox System Updates Affecting DVR Recording
Otaye_in_AZ I understand your concern and don't want to see you go. I know how much my own family depends on our DVR, so I'd love to help. Please email us at cox.help@cox.com with your full name and complete street address, a link to your post, and details of your concern so we can investigate.336Views0likes2CommentsRe: Agent canceled an order but did not issue a return label
CurtB , as I said, this case was an exception. The policy is correct as it currently stands and will be updated by those in charge of such decisions as it is necessary. Since this issue has been resolved, and is not a subject matter another community member could assist with I am going to lock the thread.10Views0likes0CommentsRe: Agent canceled an order but did not issue a return label
CurtB This situation was a one off and required special handling so, to be honest I would rather not publish the resolution publicly and have anyone misunderstand. The nature of the original post being outside the purpose of the forums aside, situations like this particular one need to be handled on a case by case basis.12Views0likes2CommentsRe: IP Blacklisted
Hi, ceebee123 I'm sorry to hear you are having trouble receiving authorization codes for other services. I tried to locate your account using the credentials you registered for forums with so I could gather more information about what's happening, but was unsuccessful. Most services that require authentication with a code will provide the option to receive such codes via text, email, or phone call. I'm curious to know on what service you are having trouble receiving codes and if the receiving of all codes is impacted. This information may help our community members better troubleshoot what is happening.42Views0likes0CommentsRe: mi internet
SolvySilva I know speed issues can be frustrating. I was able to locate your account using your forums credentials and when I tested the speeds at your modem everything looks very good. There is no packet loss when pinging, and speeds are perfect at the modem. Could you please share more information? Are all devices slow? Is it happening all of the time? Google translation to Spanish: Sé que los problemas de velocidad pueden ser frustrantes. Pude localizar tu cuenta usando tus credenciales de foros y cuando probé las velocidades en tu módem todo se ve muy bien. No hay pérdida de paquetes al hacer ping y las velocidades son perfectas en el módem. ¿Podrías compartir más información? ¿Todos los dispositivos son lentos? ¿Sucede todo el tiempo?9Views0likes0CommentsRe: Google devices (Android 15, ChromeOS) losing WiFi connectivity
Mod here. I know having issues and the multitude of troubleshooting options you can go through without success can be frustrating, but please be kind to each other. I dislike having to remove posts that may otherwise help someone else out. Thanks!25Views1like0CommentsRe: DVR
rjgamble700 This is an excellent question, but the answer isn't so straight forward. If you have Panoramic wifi, a wireless TV box, and DVR service you likely have cloud DVR, but the box is not always wireless. If you are not sure of your subscription you can always email us at cox.help@cox.com with your full name, complete street address and the details of your inquiry so we can review your account and confirm plan with you.28Views0likes0Comments