ContributionsMost RecentMost LikesSolutionsRe: Cox Mobile Plan without Cox Internet Hayden, On behalf of Brian I'd like to thank you for the opportunity to help. We appreciate your business. If you have any account related concerns you can email us at cox.help.cox.com. Have a great day! Re: Need cable moved levan Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us atcox.help@cox.comwith your full name, complete street address, the details of your concern and a link to this post. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread.We look forward to receiving your email so that we may assist you. Re: Cancellation Issue Hi, jjlynch I'm so sorry this happened. I would be upset too. Please email cox.help@cox.com with your full name, complete street address, details of the issue and a link to this post so I can look at this for you. Because your concern is outside of the scope of our community forums I'll be turning off commenting. Re: Cox throttling Twitch RayDoucetJr I'm really sorry to hear you have been having trouble streaming on Twitch. I know service issues can be frustrating and I'd like to help. We don't throttle so there is something else going on. Is Twitch the only thing affected or do you see trouble elsewhere too? Our network provisioning and engineering practices are designed to enable customers to receive the speeds they are subscribed to. However, it is important to note that many factors beyond Cox’s control can affect the actual speeds customers receive to their devices. Wireless networking is there for convenience, not performance or speed. In order to maximize performance, we recommend connecting an ethernet cord, if you aren't already. The maximum speeds included in our internet packages reflect Cox’s network performance and total bandwidth/capacity provided to an individual home. Actual speeds experienced by specific devices within a home can vary depending upon many factors, including, for example, router and ethernet port capacity, device (laptop/computer/phone) capabilities, the number of devices in use within the home, wired or wi-fi connection, and overall network utilization. As a result, in order for an individual device to possibly receive the maximum subscribed speeds, that device must have exclusive use of the internet service within the home and all equipment between Cox’s network and the device must be capable of supporting the maximum speed. In addition, commercial speed tests may not reflect Cox’s maximum speeds, because they measure speeds inside the home to a point in the public Internet, which itself can be subject to delay and lag and is outside of Cox’s control. Re: Setting up Orbi WiFi Mesh with ipV6 Hello, jdavidbaker Our network is built in such a way as to manage IPV6 traffic from your devices seamlessly through your modem across the internet with no action on your part. What you're describing sounds like IPv6 on your home network, which would be configured on your router. If you can share why you would need IPv6 on the home network, perhaps a member of our community would be able to make recommendations. Re: Remote new cable box Wendysu Thank you for reaching out via our forums. I'm sorry to hear you are having trouble with your new box and remote. Have you already completed the pairing of your new remote to your box and programmed it to your TV? If not, I would recommend it. You can find the guide and programming instructions for you remote at https://www.cox.com/residential/support/remote-control-user-guides.html?campcode=cta-viewsupport-FAQ-res-srch-program-remote-control Re: They are unbelievable little small minding individuals msmelealyn Customer service is very important to us and I'm so sorry to hear you weren't able to get the answers you want. Please know the purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us atcox.help@cox.comwith your full name, complete street address, the details of your concern and a link to this post. Because this post falls outside of the purpose of our forums I will be locking this thread.We look forward to receiving your email so that we may assist you. Re: COX INTERNET OUTAGE. (3+days) no explanation terrylaine Kage I know outages can be frustrating and am sorry to hear your service has been impacted like this. I know how important it is these days to remain reliably connected to the things you care about. and while we may not always have details we can share, I'll be happy to see what I can find out for you. Please know that any info available would be posted in the Cox app so be sure to check there! So I can locate your account and check your area please email your full name, complete street address and a link to your post. Re: Cox email to Yahoo - customer feedback Hi, Rdrolet. All available information is on our website at www.cox.com/emailmove. You'll be guided through the process of accepting the terms, confirming your existing credentials and updating your password. There is also an option to download the Yahoo mail app for those who wish to, but you can also continue to use your existing mail clients. There are additional links at the bottom of this support article with additional information about completing the transition and how to access and log in once the transition is completed, including new server settings. These new setting will not work until your mail transition has been completed. Re: Email Hello, everyone. Thank you for your feedback regarding the current email platform. Customer service, and customer satisfaction is very important to us. We wouldn't be here without you. Please keep an eye on your inboxes. email is migrating. All currently available information can be found at https://www.cox.com/emailmove but at this time we don't have any dates confirmed. Customers will begin receiving email communications 60 days prior to migration.