ColleenD
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Joined 13 years ago
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Re: Outages
sco250 I was able to locate your account using the credentials you used to register for forums and can see that your area is down right now. I can understand your frustration with not being provided any details of what's going on with the outage impacting your area. The information provided to you in the Cox app is the same information available to agents. We often just don't have any details available. I wish there was more I could do remotely, but rest assured our teams are aware and engaged in restoring service as quickly as possible. If you have additional questions I recommend reaching out to us via email at cox.help@cox.com since other members of our community forums would be unable to assist with an outage, or with any matters related specifically to your account. I know you are in a frustrating situation, but please also know that posting repeatedly in our forums regarding the same subject across multiple threads can cause this platform to automatically restrict you from posting. We don't want that to happen. Since other community members won't be able to assist you with your concern I will be turning off comments.25Views0likes0CommentsRe: Panoramic WiFi Router Needs a Guest Login Option
lwk1436 Welcome to our Community Forums and thank you for your feedback regarding guest networks on Cox issued equipment. I'll pass your comments along to our product team for consideration in future enhancements. Your comment was edited for language. Please remember our ground rules. Be respectful. Hostile, derogatory, or mean posts will be removed. If you would like to review our purpose and guidelines please see https://forums.cox.com/discussions/internet/welcome-to-the-internet-forum/147058 For any concerns specific to your account please reach out to us via a private avenue (on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com) so that we may assist you.43Views0likes4CommentsRe: Internet dropping constantly
SouthOCUser I apologize if we have somehow missed your email. I wasn't able to locate your account or an email from you under the email address you registered for logging into forums. Once you have exhausted support among our community could you please try resending your email to cox.help@cox.com? You can also reach us reach us on Twitter/X at @CoxHelp, or visit us on Facebook.95Views1like0CommentsRe: Planned maintenance
ccooxx Thanks for your comments. I know how important consistent service is so I want to assure you Cox is dedicated to maintaining the superior reliability of our network. I work from home too so I understand how impactful any type of service interruption can be. Network updates and planned maintenance ensure we meet customers' growing needs by enabling enough bandwidth for all customer devices to stay connected for working, streaming, gaming, and surfing the web. We perform most network updates and maintenance during the overnight maintenance window; however, some updates require daytime work. These daytime network updates result in a planned daytime outage, and we work hard to notify customers in advance of daytime work. You'd see either a postal mailer, a door tag, and/or an email when time permits. Some daytime planned maintenance is what you might consider emergency maintenance, which often doesn't allow for advance notice. Because your post is not one that our community members could really be of much help with, I am going to lock this thread. Please feel free to contact us on Twitter at @CoxHelp, visit us on Facebook, or by email at cox.help@cox.com with any questions or concerns regarding your account or service. For most efficient support, please include your full name, complete street address and the details of your concern in your private correspondence with us.15Views0likes0CommentsRe: Why are moderators locking more posts?
WiderMouthOpen Thank you for your interest in our metrics. This is not an appropriate discussion for our forums and honestly isn't something you would get an answer to even if you emailed us. I do appreciate you bringing your concerns to our attention and I will share them with appropriate leadership. With that being said, I am going to be locking this thread. I'm sure you understand why. Have a great rest of your day.47Views0likes0Comments